Protur Sa Coma Playa Hotel & Spa

No idea what all the moaning about registering credit cards is about , I never had to and did ask in advance if this is what I had to do.hotel spotless and every member of staff pleasant and helpful.went half board and a good variety of food & drinks a reasonable price , highly recommend this hotel and Sa coma a lovely place , we leave tomorrow and we’ve had a fantastic time .

Stayed for 4 nights in a swim up room. The hotel is beautiful, spotlessly clean and all the staff we encountered were lovely. Room great, food is tasty and a great choice, pools are brilliant. Location is great, lovely little beach only 5 min walk away. We’d love to come back.

Loved this hotel with a few exceptions, the food, the pool, and the confusing what is in and what is not all inclusive set up. The general cleaniness and staff at the hotel were great, the area was full of shops and the beach was lovely. The biggest issue was the quality of the food at the buffet restaurant as it was very often overcooked, tough, tasteless and bland. The menu looked amazing with fish, lamb, pork in a variety of guises, but once cooked you needed a spare set of teeth to get through it. Even things like the bread was a tough as old boots. The other area that was disappointing was the lack of snacks and food alternatives during the day, if you want any food from the pool bar you have to pay for it which was confusing for an all inclusive hotel. Ultimately this became a bit of a running joke on the holiday and thankfully we were able to get into a couple of the themed restaurants which were very quiet, even though they were allegedly fully booked, but the food was very nice and we ate our fill. The pools are another point of contention, we had a room with a shared pool, but the pool was tiny, far too small to be shared by 10 rooms. Also the shared pool is borderline dangerous with steps that are unevenly spaced, included the final step which was at least a drop of 12 inch's. The other big problem with the pools were the chemicals used as they stained any light fabrics that came into contact with the water. All our swimwear is now ruined and will need to be thrown away, along with the cover up dresses and t-shirts we used near the pool, which is an annoying additional expense. Unfortunately the food is so bad that we would not recommend or return to this hotel unless there are massive improvements.

Our first time staying at this hotel and won't be the last! From start to finish we couldn't fault anything. Friendly, helpful, clean, great food and drinks, beautiful hotel and pools. We went all inclusive which was well worth it. A short walk to the beach and shops which we loved everyday. We stayed at the adult pool most of the time and it was so peaceful and relaxing with its own bar perfect for couples wanting to get away from busy lives and switch off. Could of easily stayed for 10 days instead of a week. Overall a very good 4 star hotel.

This was our 10th visit to this hotel. We booked a swim up room for ourselves & a double for our daughter. Both rooms were lovely as usual, the beds are really comfortable & the room is cleaned daily to a high standard. The mini bar is also restocked daily. My only niggle with the renovated rooms is that is not as soundproof as it used to be. I think this is because of the adjoining room door being thinner than it used to be so you can hear the neighbours so much more than before. There is also only one light in the bathroom so if you need to use it in the middle of the night, because of the glass partition, the whole room lights up & wakens your partner. This was much better before when there was an additional smaller light just above the toilet. Anyway, this is just my personal preferrence & would not stop me from rebooking the hotel. The staff are all as friendly & welcoming as usual, special shout out to Juan Carlos in the restaurant, he takes good care of us during every stay & even took a cake to my daughter for her birthday when we hadn't even mentioned it was. All the staff from reception, restaurant, bar & even housekeeping always remember us every year although I'm not sure how they do with all the visitors they get. The swim up room is so peaceful & pleasant & gets the sun from morning till around 4pm which is just perfect for us. It looks like they have fixed the issue with the swimwear going green as I had no issues this year. The main pool & adult pool were not used by ourselves this year but there is no issues with sunbeds & you can always see a few empty at any time of day. My husband has mobility issues & cannot walk a great distance, however the hotel has plenty of ramps & the surrounding area is very easy to navigate with a wheelchair or scooter. Unfortunately I fell ill half way through the holiday this year so missed out on quite a few meals & evenings at the bar. The staff were always asking how I was & if there was anything they could do to help which was a lovely gesture. Overall I had another great holiday & will be back again very soon. I have no hestiation in recommending the Protur Sa Coma Playa to anyone thinking about visiting.

This is the hotel we measure every other hotel by. Once again a lovely holiday. Once again the magical staff from Miguel, Tibu and Oscar in the Pool Side snack bar to magical Paloma and Jose in the main restaurant made a huge difference to us. I don’t know how they remember us from one visit to the next but they do. They remember our different needs because of a disability and instinctively and without prompting accommodate those needs seemlessly. One less fight makes for a happy and wonderful holiday. Every year they reserve the same table for us. Every year they allocate rooms that meet the needs of our loved one. This year we had a little trouble with room A/C. Our loved one’s A/C broke down three times. Each time it was being repaired with in minutes of us complaining. Once again they were taking the needs of our loved one into consideration - because our loved one’s needs came first. Just wonderful. All I can say is thank you once again for a lovely holiday.