Schlossberg Hotel Homburg

Was a nice stay, only the 20€ for the breakfeast were a bit tooo much

This hotel gives the impression it does not particularly like non German speaking visitors ( that's the best way I can put it ) We are seasoned travelers and have stayed in countless hotels at different levels of luxury all over the world. For us, it's about the experience, which usually means the team at the hotel. This establishment fails miserably in that department. I don't speak German, but I do speak English and French fluently. Hardly anyone spoke or understood basic English and no one knew any French the worst treatment was in the restaurant for breakfast. The rudeness was incredible. One morning, one of our friends we were visiting ( German) came to breakfast with me. I asked him not to speak German and let me know if it was my imagination of how rude they were to me. He could not believe that everything I had told them was true. He was embarrassed by their behavior towards a visitor. This is a hotel to be avoided by non-German-speaking visitors

My fiancé stayed in one of the studio apartments of the City Residenz, which belongs to the Schlossberg Hotel in the inner city of Homburg. The apartment had a homely atmosphere and was nicely located at the center of he city. What really stood out to me during his stay, and even after his stay had already ended, was the excellent service the hotel and its staff provided. They were extremely helpful, cooperative and competent even with unusual requests. They really lived up to the principle "the guest is king". Thank you to the staff for all your help and effort, it is greatly appreciated!

I highly recommend staying at the Schlossberg Hotel, especially at the City Residenz, which belongs to the hotel and is in the inner city. ROOM ITSELF: I’ve lived there for several months, and the studio was unquestionably well-equipped: kitchen supplies, minibar, microwave, TV, Wi-Fi, wardrobes, washing machine in the basement... The bathroom has also a very modern design, the shower is amazing and the hotel provides the guests with some fancy and practical toiletries. I'd also add that I've never had loud or inconvenient neighbors there. CLEANING: Every week a cleaning team would show up, and not only were they thorough enough to change the bedsheets and leave some fresh towels, but were also very friendly. LOCATION: simply amazing, right in the heart of Homburg and within walking distance from pretty much anything you’d need to go in the city (Uniklinik: 20 minutes, Train station: 10 Minutes, Supermarkt: 5 Minutes – and so on). CUSTOMER SERVICE: The exceptional thing about my stay there was the service of the Schlossberg Hotel. Whenever there was a problem or request by me, the hotel’s staff attended to it quickly and effectively. Everyone was always friendly, helpful and just a call or an e-mail away. It is as if I was somehow “invited” the whole time. Their attentive service highly contributed to my overall exceptional experience while living there. A big thank you to the whole team! =)