Novotel Paris Saclay

Located out of Paris but in a nice quiet town with convenient connection to express way. Hotel staff were very hospitable and put lots of efforts to make guests feel welcome. Simple yet fresh and delicious breakfast and the hosts at the restaurant and bar are very friendly. Lauryn at the front desk was so helpful to call our car rental company as we couldn’t contact them for return so she helped us with a few possibilities even until late night. EV friendly facilities available. Will defo stay again if we will be in Saclay area. Keep up the good work guys!

We stayed in this hotel as a stopover on a long-distance journey but made a point to arrive early to enjoy the facilities. In this respect, we weren’t disappointed. For a family wanting to have some evening activities, there was plenty: decent outdoor pool, mini-golf, table tennis, table football. Definitely a hotel where you can begin to build up a holiday feeling. However the overwhelming issue was the extortionate pricing at the bar, and to some extent restaurant. We’re more than happy to pay a premium where it’s justified but in this case they are blatantly cashing in on captive guests; we witnessed several other groups reeling in shock at the costs. We decided we would have to accept this is how things were and we would end up being a little conned. Fine. But on leaving, the receptionist processed our check-out and told us there was nothing to pay. Subsequently the hotel then contacted us to say that we still owed them more money. This was now hugely inconvenient/annoying/unnecessary - I had no issue in paying whatever I owed, even if it had felt overpriced - but this now creates stress and hassle as we left the hotel for our holiday. I feel they are deliberately evasive - I can only assume this is a deliberate tactic because they see so many complaints. I will be complaining to Novotel and requesting the CCTV showing that I checked out in person and gave the hotel the opportunity to charge me then and there. We are quite relaxed about price but this was enough to spoil our stay. The other issue is that this hotel is located right on the very edge of Paris - very little to do anywhere around it, so unless you want to travel over an hour into the city you are stuck there. So lots of potential, but the pricing grates too much.

The first thing you notice is how big and well kept the place is. Upon entering you realise it is modern and extremely welcoming. The staff are very friendly and helpful the place is clean and well kept. The person that made my stay memorable is a man named Werner , he floats around the place and is extremely attentive to the gust needs. Every time I needed something he was around to help with a big smile. I love his energy and how he makes you feel welcomed and important , incredible service skills. Werner makes an ideal ambassador for the Brand and I will definitely be using Novotel again.