Fire alarm kept going off.. Staff were BEYOND rude.. very intimidating, almost threatening. When I called to attempt to assist my young adult daughter, he (staff) refused to give me his name, then hung up on me. Took the security guard and went to my daughters room demanding to know who just called, and told her to tell me NEVER to call him again. My daughter was in tears and afraid to leave her room to exit the hotel. I have requested a refund as she finally did leave from a back exit.