Rocco Forte Astoria Hotel

I rate it from the standpoint of price-quality ratio. What is quality in a 5 star hotel and why will I never return to Astoria? The devil is in the details: this is not only the presence of comfortable beds, bathrobes or slippers (although here they turned out to be “easier” than in other 5* hotels in St. Petersburg), but, above all, this is the service for which every guest comes. In Astoria, there was a feeling that you had to constantly ask and remind for service: to bring suitcases, bring a coffee machine to the room (from the second reminder, the maid who came simply killed with an arrogant phrase: “limit, one capsule per person per day” ***?). In the evening, guests are served Alenka candy (very frivolous for a hotel of this level, especially if it has its own line of chocolates from chocolatiers, which are sold in a nearby store). When checking out, the deposit was returned only after contacting the hotel, two days after check-out, which also had to be reminded. There are no welcome drinks (which is the norm for other 5* hotels in St. Petersburg). In general, if you are looking for 5* service, book the Grand Hotel, Helvetia or something like that. Maybe in the suites with a view of the cathedral there is enough space, but we took a standard room and its ergonomics turned out to be a little strange (for example, the door in the bathroom rests on the sink, it’s impossible to get through). In fairness, I would like to note the extremely polite communication of the staff in the entrance area, the girls at the reception and the wonderful bar in the hotel lobby, with excellent coffee and desserts. But you can get into it without booking a room in this hotel.

Satisfied and cost-effective. I am not familiar with the situation when traveling abroad. It is right to choose a chain store.

完全超預期，服務是我在俄羅斯住的10家酒店當中最好的，酒店有夜床服務也第一次感受到夜床服務的温馨感。

很喜歡的酒店，打掃及時，每天都開夜床，感覺比莫斯科的酒店服務貼心很多

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酒店服務很好