The Palace Hotel, Sunny Day

Arrived at approximately 10.30 pm, greeted by a very pleasant exceptionally good English speaking young lady. We then headed to bar where we were greeted by a lovely barman who explained the offers . Comfortable lounge with 2 wall mounted tvs ( English footy matches shown). 2 lifts covering the 12 floors. Landings sparse doesn’t seem like a hotel. Rooms basic but fine, balcony small ut big enough for 2 chairs and a table. No rail to dry wet clothes. We used the balcony rail. Bathroom, you can sit on the toilet, brush your teeth and have a shower all at same time but it’s fine. Sockets, 2 near floor not ideal when kettle is other side of room, on top of fridge., no tea/coffee/sugar There is another socket near floor behind the chair. Beds were just oh with 2 deep pillows. Air conditioning, we didn’t use, tv. Safety deposit box (no charge). No visitors tax. Pool not big and freezing, enough sun loungers, , small shop expensive when there’s a shop much cheaper next to pool. Pool bar, friendly staff, kareoke each evening, the lad who does it has a powerful voice, ask him to sing My Way. WOW. Food, restaurant can get full so not quite enough seats but plenty outside if warm enough. Breaking some cereal, fruit, yogurt, cooked. Get bacon from underneath otherwise it’s like leather. Evening meal was never repeated, nice hot soup, lovely pizzas, other food varied and ok but not hot enough, there is a microwave. Lady on reception through day is very helpful explaining bus stops, cost etc as a trip to Nessebar is a must £1 each way. Stops at terminal so yo can’t get off at wrong stop. Look for Pink Flamingos on hotel that’s stop to get off coming back. Hotel isn’t far from amenities and right on lush beach.

Great location, right on the beach, super spa and swimming pools, nice rooms and all relatively new with big roomdiscou ts in the low seasons. Negative, huge central hall containing reception, small bar and lounge areas - zero character: same about the staff, impolite, rude - Shame!

We visited this hotel as a family at the end of July 2024. We hesitated for a long time whether to choose it, because for the same money we could have gone for a week in Dubai! Yes, for the same money we could go to Dubai! Was it really worth it? The hotel has an excellent location - on the first line right on the beach. Exceptional cleanliness in the hotel and on the beach! The staff is at an extremely high level - well trained, very kind and responsive! Truly exceptional staff! The rooms are comfortable and clean. It was surprising that with a paid all-inclusive at such a high price, the mini-bar in the room is paid, when almost everywhere in Turkey it is free. But there are other rules in this Bulgarian hotel. The spa is new and at a very high level! The only drawback is that small children are allowed there, which is NOT ALLOWED in elite hotels around the world! This surprised us very unpleasantly, especially since there were children in diapers in the jacuzzi! UNACCEPTABLE!!! In elite hotels, persons under 16 should not be allowed in the spa! The food was varied, but far from the variety in 5 star hotels in Turkey at the same price! Seafood is hardly served, except on Friday night when there was also sushi. Last year we were in a great hotel in Antalya - sushi, mussels, squid and shrimp were served twice every day! At the Palace, there was fish at every meal to make up for this lack to some extent. The hotel is perfect for a family vacation - all your whims will be satisfied! In the lobby there is a place for games - chess, cards and backgammon. All inclusive is at a high level! The hotel is lovely but still - wouldn't you want to go to Dubai for that money?

An excellent hotel to spend your holiday right on the beach. Nature surrounds the hotel with its pure air - on one side of the hotel, with the forest and on the other side, with the sea. Very good and fresh food, kind and professional staff, evenings with live music are a delight. Do not forget to test the SPA menu! You will be pleasantly surprised. I will come back here as often as I can. I really "charged my batteries":) By the way, they also have two charging stations for the electric cars:)

The best hotel /spa experience, I have ever had . From the moment we walked in , We were greeted by the bell boy , who helped us with our luggage to our rooms ! Receptionist was very pleasant and professional! We were immediately wowed, by all of the surroundings. Absolutely stunning !! The views were incredible ,from my room I had all the sea views, from my friends room was the park and trees views . You can hear the birds singing! Place you can meditate ,relax and recharge ! Exactly what we need ! Then we went to the spa ! Wow what a place …. Everything that you may need to use .. they had , several different saunas, cold water dip pool , steam room , jacuzzi, Outside Spring hot water pool and much more ! Food was half board , we had breakfast and dinner there ! They have so much choices from salads , soups , mains and desserts that we didn’t know what to have … , basically spoiled for choice. So I would like to say massive thank you to all the team that looked after us ! One amazing holiday! We will definitely be back !

On the plus side: • Very nice beach. • The food at the buffet-style meals was plentiful and varied. • Nice rooms with beautiful views. • Good water pressure in the showers. On the minus side: • On arrival , we were greeted by a cockroach in the bathroom. • With some exceptions, the staff was unfriendly and rude. • Very poor internet service. • In most hotels the hot water comes right away. Here, we had to wait five minutes for the water to get hot, and it wasn’t very hot even then. • Except for specified mealtimes, there is no food in the hotel. • There were buckets on the floor in the main lobby, catching water dripping from the ceiling. • The food at the buffet-style meals was mediocre. • Paint is peeling from the ceiling of the dining room. The vibe is a hotel that was once grand but has been neglected. Maybe the owners are trying to squeeze as much cash as possible from the property for the time being, planning a major renovation in the future. We wouldn’t stay here again.