4R Gran Regina

Nice hotel This is a slightly dated but nice hotel. We arrived from our flight early, the room wasn’t quite ready, they have a secure luggage room where you can keep your cases. We had all inclusive, the food was properly cooked and tasty there was a large choice of starters, soups, cooked meals, salads and puddings and loads of fruit, also drinks you could serve yourself in the dining room. During the day there was the pool bar and the indoor bar just off reception. Hotel was busy with holiday makers, coach parties as well and even some kids football thing. Theres entertainment during the evening, they have an animation team that even decorated the hotel for halloween. Bedrooms are small but do have a big tv and sofa/bed in them, fully equipped bathroom with walk in shower. Maids come in everyday. What really sets this hotel apart are - the staff! Their all lovely and very helpful, especially Marieta the receptionist, the dining room staff especially a lady who usually checks people in whos name began with a Z (sorry cant remember it) with dark brown hair, she was friendly and always helpful! The cleaners all work very hard especially the ones of the 5 floor of the hotel, thanks ladies! Only downside is the hotel is quite noisy with the lifts and people coming and going from rooms at night.

Second visit as we liked it the first time. We were not disappointed only snag we arrived on an early flight and the room was not ready. No problem for the staff we put the bags in the storage room and went to the supermarket had some hot chocolate and churros in the square. Reus is well worth a visit as well as Tarragona. The hotel food was very good as before. Staff were fab. Might try a third visit.

Our first trip to salou and we did love it the shops the restaurants the beach were all amazing and a short distance from the hotel however the hotel was a different story ! we arrived at the hotel at 10.30 am and had to wait 3 and a half hours for the room, my children were tired from being awake since 2 am and wanted a nap instead we had to walk round a place we weren’t familiar with in the height of the day for a couple of hours to pass the time. Drinks at the bar were expensive €3.50 for a Pepsi and a small pkt of crisps was €3 . The blonde receptionist was rude and didn’t really want to help. I reported that we had ants in the bathroom at 9 am on the 2nd morning nobody came so I reported again on the third morning they sent out someone who put some sort of silicone down and said they will all be dead in an hour but they weren’t it was 100x worse my children didn’t want to use the bathroom and they slowly crept into the living area I reported that to jet 2 also who said he would sort that and never did. We also waited most of the morning until 11.15 to speak with the rep that said would be there from 11.15-11.45 so that we could ask him things about getting a bus or an excursion we could have been at the beach instead of waiting around as they didn’t turn up while we were there. Then my husband wanted to go to the gym that advertises treadmills excersise bikes rowing machines etc he went. No seats on the bikes not bootstraps on the rowing machines and none of the treadmills were working so couldn’t use it. Also I have never been anywhere that doesn’t offer a breakfast bag when leaving before the breakfast starts we were picked up by our transfer at 8 am just as breakfast started the airport had nothing in it that my children would eat and the plane had run out of food by the time they hit us on row 9 so my kids ate the few snacks we had on us until we got home but usually a hotel Will offer a piece of fruit and a bottle of water maybe a sandwich but nothing at all was offered. There were also lots and lots of football teams often gathered in the doorway making it difficult to get through they also woke my children coming home singing at 3 am. And I’ve never been anywhere that has special tables for certain countries leaving not many options as a family of 5 to sit and eat at. Not much apart from the pool for the kids to do and on the last 3 days even the fountain was turned off wouldn’t stay here again or recommend it to anyone

Hotel reception staff very rude and ignorant since arrival 5 days ago, no hello how are ye, welcome for a month, no going through what available in the hotel. Just yeah here’s your room number go to lift etc.. , on first day had to change room due to a lot of ants in the bathroom. Reception rudely moved us to another room which is lovely. Hot food in restaurant always cold or like warm unless you get the chips straight out of oil. Asked for a microwave and staff just rolled his eyes and walked away. I tried three days ago to get hotel manager and reception keep s saying they not available. Pool floor dirty. Bar lady staff very rude and ignorant but male staff lovely in pool bar. Entertainment just barely ok but friendly. Got in touch with love holidays .ie whom we booked with and all I asked was polite staff, clean pool and hot food. I’m stuck here for a month as it’s the first time in 30 years my husband not on call with work. Supposed to be stress free. Hopefully hot food especially. Really annoying, it cost nothing to be polite and friendly.

Just returned from a week (04/09/24-11/09/24) as a family of 4 with 16 month old twins. I would rate this hotel a 3.5 but mainly due to the fact it did not cater for small children. Cleanliness: Communal areas were kept very clean. Room cleaning was good apart from the balcony floor leaving my twins needs and feet black from crawling but I am aware that this is something most people may not notice who don't have small children. On days when we would display the no cleaning needed sign, the cleaner would always catch me in the corridor and check that I didn't need clean towels at least which was very nice. Food/ restaurant/ bar snacks: Restaurant offered a great range of food all presented well. However the restaurant times were a huge downfall for us. Dinner wasn't until 7:30 which is just too late for small children. Also one evening, the restaurant was so busy there were no tables free, which again is not ideal when you have small, hungry and over tired children. Entertainment: Mini disco didn't start until 9!!! And even 9:30 on weekends. Again this was not something that worked for us and therefore we saw very little of the entertainment and therefore can't really comment. Location: In a quiet location just 10/15 minute walk from all the shops, bars and restaurants. 15/20 minute coach transfer from the airport. Can't fault the location. There was no real area for toddlers at this hotel where they were able to toddle and crawl safely. Despite the draw backs we had a lovely holiday, we just didn't get our moneys worth with the all inclusive due to being in bed before dinner opened!