I was unimpressed from the moment I encountered the staff. They were unwelcoming, with abrupt facial expressions, demeanor, and a harsh, abrupt tone of voice. There was no service; they left bottled water outside my room, and I had to go down to get it myself. On the third day, when I went back to retrieve it, they said I'd already taken it for two nights, even though I was only staying four. Any questions were answered curtly, lacking any attentiveness or communication. The staff were unfriendly and unwelcoming, making me feel more like a guest seeking a free stay than a paying customer.
Honestly, I don't understand the hotel's standards for selecting and training its staff. Manners, communication skills, and respect for guests shouldn't be compromised.
The room itself was even more disappointing. It was dirty, the bathroom door couldn't be closed, and it wasn't suitable for a functional room.
The soundproofing was terrible. The room was completely non-existent; I could hear everything from the bathroom, water flowing, and footsteps upstairs. There was absolutely no privacy. Rest was virtually nonexistent.
In short, it wasn't worth the money at all. The service, room condition, and overall atmosphere were all disappointing. The pictures on Trip.com looked luxurious, but the reality was nothing like it.
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