Guest User
January 31, 2023
The pictures on the internet look beautiful. At first glance on arrival, it appears so too. Then we're shown our rooms and basically dumped there. Here's your key your room is there, figure it out. First thing I discover is the kitchen sink gives only a trickle of water, and the basin is horridly dirty. As you look around you see lots of dirt and stains, certainly not what one would expect at the prices they charge. You can see it was once beautiful, but lack of proper cleaning and repair gives the rooms a sorry appearance. TV is too small for the room, but that's ok. the antenna broke off so its not working anyway. There is no Wi-Fi here, and our cell signal barely comes in only if you search locations around the resort with a slight signal. We have three rooms rented, all are in disrepair and dirty. We ordered lunch which took near 2 hours to be made. It certainly wasn't for the portion size or flavor, as the portions were minimal at best and the flavor very ordinary. Took our afternoon naps to wait out the strong sun and looking forward to swimming. The pool was getting cleaned up when we arrived, and wasn't too bad when we went swimming. Again you see the disrepair around the pool, broken cement and tiles. I'm not sure if some of the pool tiles were stained or just not cleaned, but again it gave off a shabby feel, like we're staying at a cut rate resort, not one charging over P7,000 per night. But the water was nice and we had fun. We wanted to use the beach also, but it was extremely dirty and we didn't feel comfortable there. Around 4:00PM ordered dinner and scheduled it for 7:00 PM. I was really looking forward to this, as they had USA ribeye steaks, which I verified they had available. At 7:00 we were notified dinner was ready. Upon arrival at our table nothing we ordered was waiting, things we hadn't even ordered were there instead. We were then told our order was canceled on the excuse the cook mistook the day and made the buffet meal scheduled for the next day. But that made zero sense as the buffet we were aware of was grilled food, and none of the food before us was grilled. They had no answer when we asked about that. So seven at night and its eat what's here or go hungry. Afterwards everyone in our group is feeling really bad about shabby and dirty rooms, poor service, and zero internet for our phones. But the entire dinner fiasco, who in the service business would ever cancel someone's order, and substitute a completely different meal without even asking? We could have gone out to eat had we wanted to, but they canceled our meal, and surprised us without any notice! In the morning the decision was made to check out. This would mean no holiday resort for holy week, as everything is booked up, but we just felt very uncomfortable staying. We had paid P33,000 upon booking, half the expected room charge) and understood we would get no refund, but imagine our surprise when they said we needed to pay for all three days. The owner had