Guest User
November 4, 2023
We had a mixup with a reservation at another hotel for Friday night for our anniversary. That reservation ended up being canceled (not their fault). We still wanted to spend the night away from home so we chose this La Quinta as it was near the area we wanted to explore, had very reasonable rates, and we have generally found La Quintas to be pretty well regulated from city to city. That was unfortunately not the case this time. Upon checking in, I found no one at the front desk. I rang the bell and a young woman came to check me in. She was very friendly, but she did have trouble finding my reservation. As I waited for her to find it, I was checking out the lobby and everything looked shabby. I'm not snooty about these things, so it didn't immediately turn me off, but I was a little surprised to see it in poor repair. When we got to our room, we found it smelled of fried food. There was a random pillow with no pillowcase on the center of the bed. There were stains on the bedspread. There was trash on the floor and the floor didn't appear to have been swept or vacuumed. The desk chair was broken and the "leather" seat was in very bad shape. there were other cosmetic issues about the room, but the pillow, chair, and trash on the floor left us feeling the room had not been cleaned well so we didn't feel comfortable staying. As I said, I'm not normally put off by shabby, if the place is clean, but we had serious doubts that our room had been adequately cleaned, so we chose to cancel our reservation. Priceline helped us request a refund, which we received.