Extended Stay SA

Family get away The trip was a family small vaca. Just a weekend get away. The room was good. The water temp needs some work. It would be hot then all of a sudden go cold then back to hot.

The first room they gave us was disgusting. My husband found a pee puddle by the bed. Our lamp had no bulbs just a flashlight. The toilet had hair and poop marks on it. The tub had yellow marks it was nasty. They desperately need better house keepers. The nice man at the office named Derrick was great. He honestly needs a raise dealing with this place. He found us another room that was upgraded. The only downside was it had roaches, toilet was hard to flush, floor was so dirty our feet would turn black. The only thing we liked was the ac, pool and comfortable bed.

It smell and has roaches. A lot people hanging outside. Hard to get to due construction.

The staff is terrible. Especially the manager. They tried to double charge me. Ignored the receipts that I had showing paid, 2 months before I came. Then they ignored me even when I asked “are you going to honor the receipts I gave?” They didn’t give an answer. They ignored me for 2 hours and told me to deal with *******. Eventually I was able to get in touch with ******* and they gave me more than what this horrid motel tried to charge, so I got a safer hotel and better area. It was a thee day stay and they called the police on me, for walking out of the building after 2 hours of being ignored and refused my room, despite receipt, then when I got to my car OUTSIDE of the lobby and parking areas, I screamed out of frustration before driving calmly away to make a new stay.. yes I was at my car and out of their building. They messed up and then called the cops on me. They then claimed they had CCT TV, but lmao it was only 30 minutes later it wasn’t given to anyone. In fact, the police validated my receipts and said the manager was out line. I have the footage now, and can confirm this is the worst place to stay and they will gaslight you, double charge, don’t clean. It’s full of residents, and should not be a stay for anyone needing a couple days.

The staff was very friendly and helped as much as they could. The property is very dirty and dingy, not on the best side of town. I looked at 5 different rooms they all smelled and were dirty. One room I saw a cockroach, and was terrified to bring bed bugs home.

Front desk clerk he was very nice let us have a few minutes in the pool