Would recommend however the people at front desk were not always friendly, it really depended who was there. We were surprised by the hit or miss treatment because of the amount of time we spent there in the restaurant, bar, and the shop. Not to mention we booked a second room during our stay. So most of our money spent in San Cristobal went directly to the hotel. The rest of the hotel staff was amazing and made up for it. Along with the beauty of the grounds and hotel.