Guest User
May 29, 2023
I had to cancel a reservation and they never refunded me. The administrative organization is bad, the first person I dealt with resigned. On one of the occasions when I complained at reception they told me to contact that person who had already resigned. I had canceled within 3 days, within days for a full refund to be made. They told me no, that they would only return half of the money.... And they haven't even returned that to me. I do not recommend it. I made a reservation in April, but due to work reasons I could not go on vacation. When making the reservation through the hotel, they obviously ask for an advance, how could I not go, a few days later I requested a refund. Two months have passed, they don't answer my emails, we have been calling and they give us excuses among them: the receptionist at that time resigned (the hotel suggested that we deal with him), that he would wait until the end of the month to invoice. I don't recommend it because of the attention.
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