Las Terrazas Resort

The property was Beautiful and clean, but you can’t hardly breathe with that smell and you can’t sit out on the beach due to the smelly seaweed. When we arrived we were not greeted properly and our room wasn’t ready. No info about the services or phone extension for kitchen was given . But we enjoyed ourselves regardless.

Honest and heartfelt review The place was beautiful, very modern and i love our condo. The designs and landscaping was beautiful and all the personnel were very nice. However, I had a very bad experience with mosquitoes. It was so bad ( day and night) they were out there all the time ready to bite the crap out of you. Unfortunately, I have an allergy with bugs bite and the skin swell. We also have a problem with the decaying odor of the sargassum algae. The rotten smell or sulfur odor that was all over the resort.and in our rooms. I am sorry, I know this is an environmental issue but it's so awful that made our stay very uncomfortable. With regards to the foods served in the restaurant, the breakfast was great, the drinks but the dinner was lacking or inadequate. We ordered pasta for our last night dinner, there were no garlic bread nor side salad that were served and the price was a little bit too high. The pictured posted on this survey was no where near the condition of the beach shore when we were there. This is a misrepresentation of the current condition of the resort. I am sorry, I am just being honest.

Hospitality at it's finest! I was blown away by their responsiveness. Nelson helped book our transfers from BZE to San Pedro as well l as an excursion before arriving. If you're considering if you should pay the transfer, let me tell you it's worth it. I was able to pay everything ahead of time and was sent instructions on how to proceed when I landed. A driver was waiting for us in San Pedro that took us to the pier where their speed boat was waiting. Jafa handled our luggage like a pro and we only had to worry about getting on the boat . A quick 10 minutes later we arrived to Las Terrazas where we were welcomed with rum punch and cooling towel. Again Jafa took our bags up to the 3rd floor so I could focus on a quick tour of the amenities and detailed instructions for our excursion the next day. That night we had dinner on site. We met Stewart/Peter the best bartender that makes the best Piña Coladas. Steve the restaurant manager who went above and beyond to help us try to figure out how to get us some breakfast before leaving on the excursion and helped my sisters surprise me with a spa day. I received the most amazing massage from Sarah that was when I truly started relaxing. Most of the staff did everything in their power to ensure our stay was enjoyable. The only cons were out of their control. Like the smell from the tons of sea **** that accumulated on shore, some of the fixtures inside the unit are oxidized due to sea breeze and all the mosquitos even though they burned repellant.

They were great. Helped us with any question even found me laundry detergent. Breakfast was good. We were able to order the night before so we could eat right at 7am when they oepned in the day we left. We arrived several hours early and were able to access our unit within 20 minutes of arrival. The only complaint was the unit was missing blinds on a back window and on the front door. The front door was tinted but at night with the light on, everyone could see in.

It was the worst place I’ve stayed in 51 years of life. Ants all over every floor as soon as we entered the “just cleaned” rooms. Rooms flooded each night from windows and doors. Roof top Bar broken not useable. Pre paid beach dinner not available beach was too covered with Seaweed. Everything was dirty old even caution tape on steps

I did not like the food at the hotel restaurant. The ocean was full of sargassum (algae) which produced a pungent egg-like odor. The hotel did not do a good job of removing the sargassum which made it impossible to enjoy the beach. The room had a roach. We had to ask for towels and wash cloths two days in a row. We had to ask for toilet paper. Typically these things are replenished when the room is cleaned. And it didn’t appear that the hotel did anything to deter mosquitos. As soon as we opened our door, we. Were met with a plethora of mosquitos.