Hotel SB Express Madrid Norte Reviews

After checking in, I found that the room had a strong musty smell. I turned on the air conditioner and found that there was no response. When I went to the counter to report that there was no air conditioner, I was told that I had to set strong wind + minimum temperature to have air conditioning. I went back to the room and followed the instructions of the counter staff, but there was still no air conditioner (machine) Not working at all). After waiting for an hour, there was still no air conditioning, so I reported it to the counter again; the counter staff still said that the air conditioning was running, and that the air conditioning must be set to strong wind + minimum temperature. According to the counter staff, reset the strong wind + minimum temperature again. , after waiting for an hour, there was still no air conditioning. The third time I reported to the front desk that the air conditioner was not working, the front desk said that the hotel had no available rooms and suggested opening the windows to lower the room temperature.

Excellent service, clean and tidy room

The service is very good! The front desk was very considerate. The hotel was clean beyond expectations and had all the facilities. The only small problem is that the sound insulation is not very good, so it is recommended to bring earplugs.

Facilities very neglected...they need a good general rest

Close to the subway station, 3 minutes walk. The service is good, the breakfast is too few, clean, and the air conditioning is freezing. There are supermarkets and restaurants nearby.

The room is a good size and the breakfast tastes good.

Hôtel proche du métro et des bus beaucoup de commerces et restaurants à proximité Il est un peu loin du centre de Madrid mais pour ma visite il est à mi chemin donc un bon compromis Attention avec les transports publics car il fait partie d'une autre zone et pour l'aéroport +3eur de plus si vous n'avez pas le bon abonnement

Staff were great but the hotel is very tired paper coming off walls, mould in the shower, poor to non existent temperature controls and no bar on Friday evening.

Decent hotel, basic but clean and staff were friendly and helpful. Underground secure parking Not far to selection of bars / restaurants in Alcobendas

Dirty room , poor service with incompetent employees and no manager available. A/C not functioning well , TV not functioning well . *******, how can you rate this hotel 3stars ! Maybe you should do your job and proper evaluation Avoid this hotel at any cost !

Hotel is great. Staff is very friendly. The air conditioning system was a big problem during our stay. Very hot in the rooms. We had to sleep with windows open to freshen the room. Beds are reasonably comfortable and room size is good.

The cigarette smell in the room and the bad AC. I could not sleep the night that stayed in that room.

Found this hotel after an internet search done at very short notice following a flight cancellation. All I can say is that ‘we got lucky’. The hotel is so clean, has a nice bar, friendly and professional staff and has many good but inexpensive restaurants nearby.

Staff friendly but paying for an upgraded room and to have tea and coffee but milk was not included. The breakfast was also basic