Raphael Suites
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Rooms and Guests
1 room, 2 adults, 0 children
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Raphael Suites

Health Protected
No. 8 of Top Premium Hotels in Sandton
163 5th St, Sandton, Gauteng 2196, South Africa
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With a stay at Raphael Penthouse Suites in Sandton (Sandown), you'll be within a 15-minute drive of Montecasino and Peacemaker Museum. This luxury guesthouse is 13.2 mi (21.3 km) from Gold Reef City Casino and 0.1 mi (0.2 km) from Sandton City Mall.Show More
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hotel overview picture
4.1/5Cleanliness: 4.1
All 10 Reviews
Amenities
Golf CourseOutdoor Swimming PoolSaunaSpaMassage RoomFitness RoomAirport Shuttle Service24-Hour Front DeskWi-Fi in Public AreasFree
All Amenities
Surroundings
Metro: Sandton
(480m)
Metro: Rosebank
(5.5km)
Airport: Grand Central Airport
(19.9km)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Two-Bedroom Suite

Two-Bedroom Suite

2 King bed
Air Conditioning
Private Bathroom
Refrigerator
TV
Room Details
Check Availability
Executive Suite Non smoking
13

Executive Suite Non smoking

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Microwave Oven
Room Details
Check Availability
Grand Two Bedrooms Suite Non smoking
6

Grand Two Bedrooms Suite Non smoking

1 King bed and 1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Microwave Oven
Room Details
Check Availability
Luxury Two Bedrooms Suite Non smoking
10

Luxury Two Bedrooms Suite Non smoking

1 King bed and 1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Microwave Oven
Room Details
Check Availability
Luxury Suite
3

Luxury Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Bathtub
Refrigerator
Minibar
Room Details
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Guest Reviews(10)

4.1/5
Verified Reviews
  • Cleanliness4.1
  • Amenities4.1
  • Location4.1
  • Service4.1

Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. AU$ 1.84). Trip Coins can be used to save instantly on room rates.

Oleg
June 3, 2023
Highly recommend this apart hotel due to excellent location and security. Breakfasts are nearby and nice.
Guest User
February 10, 2024
Fantastic suite. Great service and value for money. Beats hotels as rooms with lounge, kitchen and easy access to Mandela Square and all the restaurants and entertainments, security excellent. Includes valet parking. Staff are pleasure Highly recommend
Renee
November 6, 2023
Attached directly to the mall made for an easy and convenient stay. Nice lounge and kitchen gave a nice homey feel and space you dont get in a hotel room.
Guest User
October 24, 2023
During our recent stay at the hotel, my expectations were unfortunately not met, largely due to what I found to be significant oversights and, at times, concerning behavior from some members of the hotel staff. As someone who has had the privilege of traveling to over 76 countries and has been a guest at numerous top-tier hotels worldwide, I believe I have a comprehensive understanding of the standards that one should anticipate from establishments that pride themselves on excellence in hospitality. The experiences that stood out during my stay were not in line with these standards. From the onset, the reception was less than warm. While I understand that everyone can have an off day, in the hospitality industry, it's paramount to ensure that guests feel welcomed and valued. Regrettably, this was not the impression I received. Further, there were several operational glitches that marred the experience. For instance, our room service orders were either delayed significantly or mixed up on more than one occasion. Additionally, basic amenities that one would expect to be replenished daily, such as toiletries and towels, were often overlooked. These might seem like minor issues in isolation, but when combined, they paint a picture of a system that is not functioning as seamlessly as it should be. Moreover, during our interactions with the hotel staff, there were instances where their behavior left a lot to be desired. Professionalism, in my opinion, extends beyond just performing one's job duties—it encompasses how one communicates, addresses concerns, and ensures that guests are having the best possible experience. On several occasions, when we raised concerns or made requests, the responses we received were either dismissive or lacked the necessary urgency. This was not only surprising but also disheartening, considering the reputation of the hotel. Furthermore, the general ambiance of the hotel did not resonate with the relaxing and refreshing experience one would expect. Whether it was the noise levels in the common areas, the upkeep of the facilities, or the lack of attention to detail in areas such as dining or leisure activities, the overall feel was that of a place that was not operating at its peak potential. Now, I do not write this review with the intention to disparage but to provide feedback that could be constructive. The foundation of the hospitality industry is built on the experiences and feedback of its patrons. While the physical aesthetics of a hotel play a role in its appeal, it's the intangibles—like service quality, staff behavior, and operational efficiency—that truly define a guest's stay. Given my extensive travels and experiences, I found the current state of affairs at this hotel to be notably different from the premier service I've grown accustomed to at other renowned establishments. I believe that potential guests should be aware of these issues, as they could impact the quality of their stay. Moreover, I sincerel
Guest User
October 1, 2023
This hotel was an absolute disaster. Check in was good with front of house promising breakfast would be delivered to the suite at 6h00 as we had to leave at 6h30. At 6h10 the following morning the front of house had no idea of the order. It eventually arrived close to 6h30. The hotel indicates it has an on site restaurant. It does not. Breakfast is at the Da Vinci suites. The breakfast selection is that of a 3 star facility. A small buffet table. Cooked breakfast was shocking. A chef who presented a poached egg that looked like a fried egg and then tried to tell me he uses a poaching cup. What 5 star chef used a poaching cup and then the egg has the same thickness and look as a fried egg. Poached eggs are meant to be cooked in a bit of boiling water. Room was clean, well equipped but tired. The draws in the one bedroom cupboard could not stay closed on their own unless the cupboard door was closed. I was offered a move to the Michaelangelo Towers but opted to stay as this hotel has a lovely balcony. After I complained the staff were rude particularly at reception which is disappointing. I suggest that you give this hotel a skip and perhaps it’s sister properties too. If I was a director of this hotel group I would have a good look at the competence of my team and do some self reflection too. A dismal experience and nothing 5 star about it
Guest User
August 26, 2023
You would think being in the heart of Sandton would be amazing. But we had not been able to rest after a long trip coming from London. The Hard Rock Cafe plays the loudest music until early hours of the morning. Than you get people shouting and singing loud on the square. When you call the reception and ask them what can be done, they took forever to answer the phone and said they can't do anything. I would not recommend this place if you want to have a peaceful sleep. On top of that, the hotel is old and tired. Not sure how they are still rated 5 stars.
Ivan
November 29, 2023
Great place to stay. Near the mandela square with all the facilities.
Henrik
January 10, 2023
Good location next to best shopping and dining. Good breakfast served at nearby hotel. Spacious rooms. Mold in the rooms, poor and not very friendly service, many technical issues, for example they could not make keys for our rooms and wifi worked only half of the time. Tried to charge extra for breakfast that was included. All in all, not what to expect from a 5 star hotel
Guest User
December 27, 2022
Not great. Not 5 star. Amenities poor. Old TVs. Noisy. Staff not friendly. Not presentable or forthcoming. Old. Tired. Coffee in fridge was 11 months old. No Netflix or smart TVs. Beds not comfortable. No King or Queen beds. Aircon ok. Security system didn't work. No decor. Sheets were clean. Towels clean. Safe was working.

Property Policies

Check-in and Check-out Times
Check-in: 14:00–23:30
Check-out: 10:00–11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this hotel.
Children between 0 and 12 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeFull English/Irish
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4.1/5
Cleaning & disinfecting
  • Cleaning services provided by a professional company
  • Rooms are disinfected between stays

Property Description

  • Opened: 2004
  • Renovated: 2010
  • Number of Rooms: 14
With a stay at Raphael Penthouse Suites in Sandton (Sandown), you'll be within a 15-minute drive of Montecasino and Peacemaker Museum. This luxury guesthouse is 13.2 mi (21.3 km) from Gold Reef City Casino and 0.1 mi (0.2 km) from Sandton City Mall.

Take advantage of recreational opportunities offered, including an outdoor pool, a sauna, and a fitness center. This Art Deco guesthouse also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Take advantage of the guesthouse's 24-hour room service. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge (available 24 hours), and free valet parking is available onsite.

Make yourself at home in one of the 60 guestrooms, featuring kitchens with refrigerators and ovens. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Services & Amenities

Outdoor Swimming Pool
Fitness Room
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Frequently Asked Questions

How much does it cost to stay at Raphael Suites?

Prices at Raphael Suites are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Raphael Suites?

The closest airport is Grand Central Airport. It is 19.91km from the hotel and approximately a 22minutes journey by taxi.

What are the check-in and check-out times at Raphael Suites?

The check-in time is after 14:00 and the check-out time is before 11:00.

Does Raphael Suites provide airport transfer services?

Yes, Raphael Suites provides airport transfer services.

What amenities and services does Raphael Suites have?

Raphael Suites has the following amenities and services: Outdoor Swimming Pool, Golf Course, Sauna.

Does Raphael Suites have a swimming pool?

Yes, Raphael Suites has a pool. Pool type: Outdoor Swimming Pool.

Does Raphael Suites have fitness amenities?

Yes, Raphael Suites has fitness amenities.

Does Raphael Suites provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Raphael Suites have non-smoking rooms?

Please view the hotel listing for details.

Does Raphael Suites provide breakfast?

Yes, Raphael Suites provides breakfast.

About This Property

Nearest AirportGrand Central Airport
Distance to Airport19.91KM
Nearest Train StationEllis Park Train Railway Station
Distance to Train Station14.44KM
Nearest Metro StationSandton
Distance to Metro Station0.48KM
Average Price FromAUD334
Hotel Star Rating5