Guest User
May 7, 2025
Don't bother to go to this hotel. We arrived after a very long flight, looking pretty dishevelled, I admit, but we arrived in a fabulous Mercedes. The Receptionist treated us with disdain and could barely raise the enthusiasm to book us in. She told us we'd been upgraded to a Chateau Suite but our confirmation which we received months ago said we were in a Chateau Suite - so upgrade not true.The porter was very nice and showed us to our room which was incredibly cold. Well appointed Suite but felt it hadn't been used in awhile. The luxurious atmosphere which we had expected was lacking. The evening meal was acceptable and the waitress and wine waiter were very helpful and placed us near the fire as we were so cold. The breakfast waiter was lovely too. So thumbs up to the restaurant staff you did make up for Miss Frostiness on Reception who was just as miserable the next morning when we checked out. Unfortunately, I left my sweatshirt in the hotel bedroom and although I immediately emailed them from the airport and my A& K rep contacted them - it couldn't be found! Sadly, first impressions do count and the lack of reception we received was a huge disappointment. If just staying in Joburg over night use a hotel near the airport, don't bother with the 40 minute drive to this hotel, you will be wasting your time and your money.