Hilton Grand Vacations Casa Ybel

I am writing about our very disappointing stay at Casa Ybel. What was billed as a luxury resort turned out to be much less than expected. For the price of the room during off season, I expected an extremely nice and upscale hotel experience. Your website is misleading and a few well place photos hide a myriad of details that would have led us to not book a stay at your hotel. We did not receive anything close to expectations. We knew when we checked in, we could not stay in the same room for the three days. We were booked into a two bedroom for one night and had to move to a one bedroom for the next two nights. We checked into the two bedroom and were disappointed right away with the cleanliness of the villa. It was run down and was not very clean. When we walked out onto the patio, we were surprised to see how dirty the sliding door was and there were various other elements that made us feel like this resort was going to be far less stellar than what we thought, based on your website and previous ratings. For $489/night for the room, I would have expected much better! We had a coffee pot that was totally non-intuitive and we could not figure out how to use it. We called the front desk and they said there should be instructions in the room, there were none. We then went to the front desk and were told they had no idea how to use it, then proceeded to tell us to walk to Jerry’s and find coffee. Then my sister walked the coffee pot to the front desk for an explanation and finally a maintenance person was sent to the room to demonstrate how to use. The sheets were of low quality and the floors were stained with dirt. We received a phone call that evening saying we needed to move the next day and we should have our bags packed and someone would move our bags. We had a day of outings planned so when we got a call about 2 pm about moving, we told them to go ahead and move our bags. When we returned to the resort, I went to the front desk and was met with a puzzled gazed by the woman at the front desk who proceeded to take 20 minutes to locate our new room assignment and give us keys. When we got to the new room, a one bedroom oceanfront, I was surprised to see the continued drab and somewhat dirty feel of the room. It also had a totally different feel also than the two bedroom, different coffee pot, different bath amenities leading me to conclude this was not a well-run cohesive resort but rather a hodgepodge of various rental units. Not at all what was advertised. When I opened the refrigerator door, I was disgusted to see dirt and crumbs on the top shelf which had not been cleaned. The next morning when we looked for plates and could not find any in the cupboard, we realized the dishwasher had not been emptied and we could not actually tell if it was run. For $418/night, this was a disgrace. We own a Marriott time share and the cleanliness and attention to detail are so much more than what we experienced at Casa

Casa Ybel is an amazing place with a good pool and a great location with a beach close bye and has a perfect location to get anywhere else in Sanibel, the rooms are also very spacious and clean. Would definitely recommend!

Grounds are beautiful; room was outdated and smelled very strongly of bug spray. Access to beach was great, pool area was ok but pool staff wasn’t super friendly. Saw lots of cool Little animals too. All in all a really nice weekend! Sanibel is gorgeous.

The best pool on Sanibel. Great stay. Yes, the condo isn’t the fanciest but we loved the pool and they have an exquisite stretch of beach. Sadly we won’t return next year because nightly rates have been increased 50 pct and we found a VRBO at Sundial for much less than $1,000 a night for a 1 BR at Casa Ybel. Highly recommended if you don’t mind paying $1,000 a night.

I do not know how this "resort" has an overall rating of a 4 on tripadvisor?? As a traveler looking at different websites to choose a place to go on vacation, Casa Ybel seems to be the perfect place. This can not be further from the truth. I arrived after 9:00 pm with my daughter. As many other reviews point out, we had to schlep our luggage's up three flights of stairs. After a full day of traveling, we enter our one-bedroom "suite", which was dingy, dark and looked liked it had never been cleaned. The floors were dirty, it smelled awful, sheets had hair on them, rug in bedroom had stains in it and ground in dirt that would never come out, bathrooms had several inches of dust and ground in dirt, the air conditioning unit sounded like a 747 jet engine in your room, the kitchen had a few old decrepit appliances that I would never use without cleaning them myself and the over-all room was dilapidated and run-down. Even though we were exhausted, we called front desk and asked for another room. Since there was only one-person on staff, we had to go searching in the dark to find the three other rooms he gave us to look at. All three rooms were exactly like the original room we entered into with varying degrees of cleanliness. We finally choose a room that wasn't as disgusting as the original but not that much better and then proceeded to schlep our bags down from the first room then back up another three flights of stairs. I spoke to the manager the next day, she seemed not to grasp the disappointment nor the conditions they were asking their patrons to endure. I explained the rooms to be of a higher caliber given the price I was paying for the room. Her response was that I was paying less than many of the other guests because I booked in advance. Her remedy was to have the cleaning people clean the original room we were given and said that lunch was on the "resort." She later changed her pathetic offer and gave us a $100 credit instead. I could go on and tell you that the "resort" has little to no staff and that even though you pay for the beach chairs and umbrella's, they did not have enough, so we had to go buy our own umbrella in order to stay on the beach. I could also tell you that I personally killed 3 bugs that could have been either a cockroach or a water bug....not sure? But disgusted either way....

The grounds, pool area and beach are lovely. Thistle restaurant pleasant and one of the highlights. That's about all that was positive. The office staff were aloof. As we had a second floor villa with 27 steps to the front door, I was surprised there was no staff to offer assistance for unloading luggage. I had been forewarned villas were "not fancy"so I asked management before we booked about condition and was told all rooms had been updated. That was a lie. Only kitchen cabinets were replaced but of such poor quality they hung too high above the counter to reach all cabinets.. That didn't matter actually because the kitchen, with sparse dollar store dishes, 2 pots and a broken coffee maker, was so unpleasant. The tacky living room with circa "garage sale rejects" included hideous chairs, a too small dining table, stained throw rug and cracked side table on the porch . Bathroom tub and wall tiles showed their age. and both light switches were broken . Bedroom carpet was ratty, closet had no light fixture ,and headboards blocked access to the windows. Last but not least, the units do not even have private laundry machines. Clearly, management and shareholders are getting away with a huge disconnect between reputation and reality and we unfortunately got caught in the myth. We paid the highest price we ever spent..$809. per night (tax not included) and the lesson I learned is to read reviews more carefully.