Hotel Heimatlodge

The rooms & location is great. Signing up included 13 emails in total & the automatic check-in didn't work out. I was confused by the many emails and instructions. I can recommend it only if the checkin is simplified.

Very nice rooms but the location is slightly out of the way. No designated parking but the staff say you can park anywhere and it’s ok regardless of the time restrictions. Price is great for what you’re getting!!!

This small hotel is excellent. It is just a few years old. Clean and very modern. This hotel is best if you have a rail pass. St. Nicklaus is about 30 minutes away from Zermatt. But the cost difference between here and hotels in Zermatt is HUGE. If you only want to visit Zermatt one or two days, it works great. The breakfast buffet is included, and it is wonderful.

I would like to rate this property higher, but the check-in process and lack of any on-site staff made this stay much more stressful than I would like. You have to receive an email prior to arrival that you confirm your room and make payment and then they send a code to access your key to get to your room, and we rented three rooms but only got two emails (codes) which interstingly came 4 days apart even though all 3 rooms were rented at the same time. I tried emailing to get a 3rd email but didn't get any response, and trying to call the 2 phone numbers posted on-site to no avail (one would not connect and the other was just sent to Voicemail). We got very lucky and guessed the right code to access our 3rd room key. But then I wondered if the code was so simple to guess how hard would it be for someone else to access those keys as well??? Once we got into the rooms the stay was very good. Nice comfortable rooms - Good breakfast. Interestingly we got charged for the 3rd room at Breakfast after we stayed for the first night by the person who set-up the breakfast. That was the only time we saw on-site staff was during breakfast. I would strongly recommend that this hotel improve the check-in process and have an on-site staff person available at least during check-in hours so that the customers aren't as stressed as we were.