Guest User
April 22, 2024
Definitely a gem just a few miles from Verona. Honestly it is quite difficult not to assign 5 stars as this hotel is simply stunning,in all its parts. Who left negative reviews probably has no clue of what hospitality means. BREAKFAST: Absolutely stunning, the room is beautiful next to the internal.garden, wow. Huge selection of food, cheese, salmon, grilled courgettes and aubergines, sweets,english breakfast too. The breakfast staff is absolutely top, spot on, attentive, very organized, always refillng the counter on time, super friendly and smiling. We have been served by Beatrice, definitely top customer service at its finest. The quality of coffee served is great too, and it is not easy nowadays to have some coffee standards kept so high, espresso was delicious, creamy. HOUSEKEEPING: Amazing, always smiling in the corridors, welcoming guests and being always proactive for any requests. RECEPTION: Let's start from the night porter, a proper gentleman, unfortunately i missed his name but he has been extremely professional and attentive. I have also been impressed by the atmosphere in the team, as I found out the restaurant staff gathering in the hall after the service to chat and relaxing, it was absolutely great, it clearly means a lot about how these guys love their workplace. In terms of reception a special mention to Silvia, absolutely excellent, professional, classy, efficient, definitely she has a great and bright future in hospitality, for sure she will be a great front office manager one day. Her foothpath is quite clear. POOL and THERMARIUM: faultless, simply stunning. Due to a strict calendar we have had no chance to enjoy the restaurant but for sure it has been pinned up for our next visit. Well done all, excellent job!