Six Senses Ibiza

Excellent

Loved everything about this hotel… maybe minus the mozzies! I had a couple in the room and had to call front desk but they kindly gave me some bug spray and had maintenance person come out and fumigate. I wish there were water stations where I could freely fill up my bottle, I did have to feedback that the free bottles of water in the room tasted funny, however they kindly provided me two large mineral waters free of charge. Breakfast everyday was outstanding and the Italian restaurant…. Yum!!!! Would love to go back and want to try more SSs across the world. All staff were great, welcoming and couldn’t do enough!

Six Senses Ibiza was our choice to close our anniversary trip to Ibiza and Formentera and I must say that it was a huge disappointment from the beginning to the end. When we looked for the property, we were expecting service and facility equivalent, or maybe better than Four Seasons or St Regis, but what we received was a treatment inferior to a 3-star hotel paying more $1,200 per night. Reception staff are friendly but very junior with no training and with an unprofessional attitude for a hotel of this class. The General Manager or the Senior Manager (I don’t what she was as she never introduced herself) should be fired for running a property like this with such negligent attitude. Problens started with a very slow check-in process, our room not being ready at the check-in time, a promise to be contacted as soon as the room is ready, but having to go back to the reception to find out that the room was ready, and nobody let us know at the time. Pool service and food and beverage price is a joke. Everything is 2-3 times the price we found in other 5 stars hotels in the island. When we were guided to our room, we saw that we received a reduced mobility room. It would be ok if it was the same layout that we booked or if it could attend us with the same level of comfort that a regular room would provide. The problem is that the way they designed the room, the shower and the toilette are together in a small cubicle in a way that if you need to use the toilette after someone took a shower you will have your feet, or your shoes, completed soaked and the floor a huge dirty mess. Also, there is only one sink to be shared. I believe have never been in a 5-star hotel with such an awful layout. I went back to the front desk explained the situation and asked to change room, but the response for the lady was that some of the rooms in our category are designed for reduced mobility and that if we want to change rooms we would need to pay for an upgrade. I showed her the pictures and the layout of the room that I reserved in their website, but she insisted to say that some of the rooms are designed liked this and there was nothing that she could do. She said that she could offer me a complimentary drink at the bar for all my trouble. At this point you can imagine the frustration of having the last days of our vacation that was supposed to be the best part of it, after paying $1,200/night, completely ruined, and being offered to receive a complimentary drink as a compensation. The problems don’t finish with this. We went to have dinner at the Beach Cave restaurant (by the way, nobody let us know that there was a restaurant there, they just showed us the main one close to the pool). I believe that this place was really a scam. Starts with the server saying that she would recommend each of us ordering 3 to 4 plates each as they serve tapas style with the price ranging from $40-60 you can add this. If you got what you paid it was ok for me, but two of the plates we c

Six senses has lost its operational senses. Room not ready til past 7 pm. Staff clearly not able to deliver to standard levels of 5 star. A disastrous operation. Housekeeping even though requested few times leaves excuse letters and not making up the room for the whole day. (No dnd sign was not on) slow unattentive service. During breakfast I had a staff member tell me about her and team’s unfavorable situations which clearly reflects back to guest experience. Overall just no. Its one of those properties that crash and cant delivery even the basics when during a busy period or week.