The room was nice, big, bright, clean and tidy. The beds and pillows were very comfortable. The only drawback of the hotel is that there is no lift. As for the check-in staff was completely rude, when we arrived they didn't even look at us, we said hello and didn't answer us. They made us wait without telling us anything. On the second day we had a problem with the sink water not going down, so we couldn't wash anymore. When we notified this, they told us they would check it in the morning of the following day! Absurd. Luckily we were able to solve the problem on our own. Finally, the services included an iron, and we needed it, but we weren't able to ask for it because there was never anyone in the secretariat! Only at noon (check-in and check-out time) was anyone there. In short, terrible customer service.
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