Viceroy Santa Monica

The location and facilities are not very cost-effective in Santa Monica and are not recommended. Because I booked a king bed room with a sea view, I naturally got a room on the top floor. But in terms of service details, I am really disappointed. There is no drinking water, no water cup, no hot water bottle, and no regular supplies in the room. Fortunately, I brought enough coffee drinks and a small electric pot. The brand of toiletries provided in the room is not that good. After most five-star hotels have switched to first-line brand skin care products, I was really surprised to encounter such a no-name brand (3000-4000 per night). I don’t need it anyway. The most intolerable thing I encountered was that I just asked if I could add a coffee table and 2 chairs to my room so that I could watch the sunset, but I was scolded loudly by the front desk. I didn't realize at once whether I was a guest or not 😂 Fortunately, Ctrip's customer service was very efficient in solving the problem. After understanding the situation, they handled it very satisfactorily. The hotel also apologized in time and put the tables and chairs in the room. inside. But why can't we talk properly in the first place? The second thing is that on the second day after check-in, there was a conflict among the hotel staff (a strike). At 7 o'clock, the alarm (fire alarm, ambulance and police car) was heard. My husband ran downstairs wearing a bathrobe...it was a false alarm. However, after communicating with Ctrip customer service, the hotel also expressed its apology and compensation. Overall, 4,000 per night is not worth it! Why not look at the other 2000-3000 options on the same street.

酒店衞生、服務都好，美中不足的是酒店允許客人帶狗狗入住，卻不歡迎帶貓咪，這很奇怪，難道寵物界也開始有差別待遇了？！我們帶了貓咪，前台説本酒店可以帶狗狗，不可以帶貓咪，是當下的新規定。在我們的請求下，結果還算不錯，前台電話請示管理者後同意這次貓咪可以入住，言下之意是下次就不可以再帶貓咪來了。酒店有定規權利，但還是建議酒店不要歧視貓咪，給予貓咪和狗狗一樣的待遇，我們認為把差別待遇漫延到寵物界的做法不可取。