Hostel Boutique Merced 88

I was kicked out to the street by the receptionist on Friday, April 5th at 1:15am while waiting for my transport right after dropping off a friend that was a guest of the hostel. The reason the receptionist gave me was that "I was not a guest of the hostel" and that "they have had very bad experiences in the past". I asked him to please let me wait at the reception because being left out alone on the street was quite unsafe especially at that time. The receptionist shouted and demanded that I leave and pushed me out of the hostel and closed the door. It's the most humiliating experience I've ever had in a hostel ever. I wish no one ever experiences something like this.

Real good hostal. We stayed in the private room with public bathroom. The room has been designed real good, compact. It has a tiny balcony which was good. The batrooms were clean but they are so very public so do not expect privacy at all. Breakfast was good. Common areas was good. And they have amazing terrace! What I recommend is terrace could be open on sundays too, since there is almost everything is closed in sundays in Santiago. Special thanks to Katharina❤️ lovely and informetive.

Found this to be quite a good hostel. It gives a free buffet style breakfast (simple I mean there isn't bacon or anything, although you can take two boiled eggs), but cereal, juice, bread, that type of thing. Bed in dorm room was comfortable and you get a wooden locker you can put daypack, laptop and other more valuable parts of your luggage into, as long as you've bought a padlock (which you likely have numerous on your backpack anyway). Staff were friendly, the building seems very secure, showers were very good. Neighbourhood is close to a subway station (only a few minutes walk) which I used when coming from the airport (you catch a cheap public bus to a subway station first). Also next to a park with a big nautical water feature statue, and a short stroll to museums, art galleries and the old buildings area of town. The Funicular is about ten minutes walk away if you're planning on going up there, which links to the cable car at the top of the mountain. A supermarket is five minutes or so down Merced if you walk to the left once you're out the door. Highly recommend. The streets around are a bit noisy with buses but I doubt you'll avoid that anywhere in Santiago.

Had a lovely stay in Hostel Merced, loved the park just opposite and how central it was! I appreciated the relaxed and tranquil vibe the hostel had. The volunteers were so lovely and great to chat to, Anika and Lucy were very sweet! Thank you, Lena

Despite a 24-hour reception and ample space, my experience was very disappointing. Booking for 4 days, I requested only a seat for myself and my backpack upon a night arrival at ~ 2 AM. However, contrary to common hostel rules allowing morning-hour arrivers to quietly relax in social areas before their booked bed is available, I was told that, per their "rules”, staying without payment for the unreserved night hours wasn't allowed. So they astonishingly preferred to kick me back in the cold night on the street. I found shelter in a nearby hostel and went back to check in on the next day. But they meanwhile decided to cancel my reservation as they didn’t like the discussion that night. I think they consider their unusual and intransparent night arrival “rule” (for what reason ever) as the higher good than feeling responsible and welcoming for travelers with cheaper transportation schedules.

I really enjoyed my stay, the staff was excellent. Juan and another gentlemen (I can’t remember his name at the moment) were really nice to meet and accompany for a little while at my stay. Thanks for all the hard work !

I really liked the professional services of the staff at the reception. Both Antonia and Dominique were excellent and greatly performed their jobs with utmost care and pleasing services. Other staff were also friendly and hard working as well. Thanks

Front desk staff gave lots of resourceful information prior to arrival. They were responsive and helpful. On arrival, it was a little challenge to identify the hostel as there was no sign and the door was closed. They explained the reason and also advised on the safety when going out. They supported how to find PCR testing center. Nathan & Mila speak good English and respond quickly whenever I sent them a message. I was very thankful for their excellent service.