Hotel Plaza Santiago

Hotel was very nice! Staff was great, rooms were nice (nice linens, quiet air conditioning, comfortable bed). Lounge was very nice with great happy out specials every day. The only things requiring improvement were the carpeting and in-room electronic capabilities.

We had a great stay here. The location was perfect for getting to different parts of the city. We could walk or easily pick up Ubers just about anywhere. There was always someone at the door to greet us and help us if we needed it. Our room was clean and comfortable. Great breakfast with lots of options.

A lot of properties to consider in SCL. I won’t go through my selection process, but it doesn’t necessarily have to do with status. I came across the Le Meridien, that the Marriott website labeled as ‘new’. Apparently new to Marriott (since December), but certainly not a new property. It was formerly a Crowne Plaza. Not sure if ownership changed, but the property had to be rebranded. It is just a couple of blocks from the ground zero of Santiago protests at Plaza Baquedano and something bad happened at the property. Not sure how true that is – I didn’t read it on the Internet; heard a couple of other guests discussing it. Anyhow, LTP, stay mid-March, 3 nights. Late arrival. I used the shared shuttle service to the property. Never again (and not the property’s idea or fault). Booked a class king city view room and received the same. I did ask about upgrades and the FDA told me that an upgraded room maybe be available the next night for the remainder of my stay. I wasn’t interested in moving rooms as I had full days of tourism and I was already behind due to a 18 hour flight delay. Note that I was recognized as a LTP, proactively offered late checkout at 4 PM, and everything else explained to me. Room was clean and comfortable. Staff was great! The property is well located. Everything that I wanted to see was within walking distance (for me that means within 2 miles/45 minutes on flatland). But Uber is also readily available. Barrio Bellavista and/or Barrio Artes are close by for a large variety of restaurants, shops, etc. That said, I can take care of myself, but I wouldn’t walk around after dark other than a direct walk back from one of the Barrios to the property. There was nothing remarkable about the room. It was clean and comfortable albeit in need of renovation. If you are into English-speaking TV, you’ll need to get over it. The room did have a Nespresso-like machine and additional pods were available for the asking (I asked for 2 and 10 were dropped off). My public review rule for 2024 is the automatic drop of 1 point when plugs (any type – I can use a converter) are not provided bedside. It is 2024, not 2004; plug bricks are like 10 USD from Amazon. Breakfast was a decent buffet in the restaurant, including made to order omelets. Oddly enough, there were no hot meats offered on the buffet. The FDA told me that the lounge was being renovated, but there was a lounge like feature at the bar. Between 5-7 PM, small bites and a narrow variety of beer, wine, and sparkling wine were offered – for all guests. Once the small bites were gone, there were not any refills. Unfortunately, there was a group of 4 who helped themselves to most of the small bites. I even observed the bartender mentioning nicely (and no language barrier) that the small bites were for all and would not be refilled. That fell on deaf ears. I can’t stand people that treat the lounge or like as dinner when that is clearly not the intent. C

Very nice hotel in the center of Santiago, our room 2008 was spacious, clean with a great view of the whole city. We spent a great five nights there and enjoyed the hotel very much. Stuff perfect, nice and friendly. More umbrellas by the pool would be nice.

Very friendly staff - couldn't do more to help us. Room was lovely an comfortable with huge bed and great view of the city and mountains. As said with previous comments it will need an update but for the price, it's very good value. Also two for one cocktails from 6pm to 9pm. Bar and restaurant areas are fine and as said previously staff were great.

We really like this hotel. One of the best so far. It is very close to the main tourist attractions, which allowed us to walk to. However; what we enjoyed the most was the hotel staff. They were so polite and ready to help us with our needs and answering our questions. The two concierge/ bell men were especially helpful in telling is what to visit and how to get there. They also continuously reminded us to be careful for pick pockets and they were right as we met people that were robbed during their stay. Highly recommend to all travelling to Santiago to stay at this hotel.

Don’t stay here. The price is good. You get what you pay for. Hotel converted from a Crowne Plaza in February 2023. Looks awful inside and out. Total renovation required. Room was dank, old furniture, unclean, badly lit, and gym was a joke. Pleasant receptions staff. Breakfast and dinner service personnel need training. Area around hotel was unsafe. Graffiti everywhere outside hotel. No reason to stay at this hotel in r anywhere downtown.

Terrible Marriott property I've ever stayed at (I've stayed over 1,300 nights at Marriott brand hotels all over the world). Issues: 1. Location is rundown. 2. The hotel rooms are in disrepair - we were upgraded to a Junior Suite with stained sticky carpet, spoiled furniture and a noisy air-conditioning unit that didn't blow any air. 3. Looks like they start to remodel 3 rooms on the 17th floor but looks like repairs stopped weeks ago. Wiring is left exposed in the hallway 4. Parking - is unsafe, no security. Marriott advertises this property as a "New Hotel". Except for the reception area, there is nothing new about this property. This was The Crowne Plaza but became a Marriott property in April 2023.