Park Plaza Santiago

The service girl at the front desk is very good. Whether arranging check-in, arranging breakfast or answering various inquiries, she does her best and is enthusiastic. Her English level is also very good. Security is always open and greeting. The beds and supplies in the house were all clean and dry. The room on the side was bright and bright, and the scenery outside the window was beautiful. The tallest tower in America on the left and the famous snow-capped mountains in the distance on the right were clearly visible. Overlooking a quiet yet lively street. It is only walking distance from the supermarket at the foot of the tallest tower, opposite the Starbucks and below, surrounded by pizza, McDonald's, KFC or other hotel restaurants. The transportation is convenient and safe. The breakfast is rich and delicious. Yogurt, cheese balls, kiwi fruit, "sweet twists" and coffee are all my favorites.

Dears, good morning. I made a reservation, with check-in on October 16 at 3:00 pm and check-out on October 17, 2022, through TRIP.COM. I made the reservation which was confirmed. Arriving at the hotel, I left my bags at the locker in the common lobby and went to lunch to wait for check-in time at 3:00 pm. Minutes before 3:00 pm, I returned to the hotel, checked in and got the room access card. I just entered the room, saw that nothing matched the advertising and left without even opening my bags. The indoor pool, sauna and other amenities in the leisure area were NOT WORKING. Every floor of the leisure area was closed off, without any of the amenities available, dusty and without any sign of use or maintenance. I immediately went downstairs and went to complain to the receptionist who promised me that she would register the occurrence with the TRIP.COM agency. and did nothing. BAD SERVICE AT THE HOTEL regarding the problems reported. I requested that the incident be recorded in writing at the hotel itself and this was not done either. I was forced to leave the hotel at 3:20 pm WITHOUT USING ANY of the amenities. I had no information either by the agency or by the hotel attendants (upon arrival) that the pool and other amenities were not working until I verified the conditions of the hotel, with the entire floor banned. The payment was made on a credit card and even without using anything from the hotel (MISLEADING ADVERTISING), I was unable to refund the amount. I requested a FULL refund of the amount paid because I did not use any of the hotel's amenities as the advertised services were unavailable. TRIP.COM replied to me generically saying that they were unable to negotiate with the hotel and that I would not be refunded.

このホテルはとても美しいです。 特にインテリアは品格あり、素晴らしい！ ホテルの周りにも色々な公園があり、コヒー、食事などの利用はとても便利です。 ホテルの朝食は品数が豊富で美味しいです。 何より、スタッフ達はとても親切です。

Buen servicio y excelente habitación. El servicio de piscina tiene todo los elementos para descansar y disfrutar de un día relajado. El servicio de desayuno es excelente. El personal de servicio es eficiente y amable.

房間很有年代感，正如酒店説的他們的設計風格是老的風格，大廳很漂亮，這裏的早餐是這幾周住的酒店最好的但是價格卻最便宜，立即續房，喜歡這種風格

很好的一間酒店，大堂布置很精緻，服務很好，衞生乾淨整潔，環境優美。

Excelente acomodação