Windsor Suites Hotel

It's a good accommodation experience. The hotel is close to the park and the price is reasonable. It's about ten minutes' walk to the Plaza de Armas.

Hotel with great location, huge and comfortable beds, but old, and we thought the breakfast would be a buffet with options, but it was only bread and eggs, then you could add cheese and ham, black coffee or tea. Only that. We ate this for 7 days, apart from 1 loaf per person. Maids leave messages asking for a tip (bribe) of a thousand pesos a day, so we didn't let them, every day the room became less tidy, cleaning was less careful.

From what I read from the reviews I expected something very bad, but the hotel was a pleasant surprise. All the hotel staff were very friendly and attentive, with patience for the language (since I speak very basic Spanish). The breakfast wasn't that wonderful resort buffet, it was simpler, with mixed drinks, tea, coffee or water, and it was very well done, which helped me sustain several days of sightseeing. The room was also a surprise, very large, and with a balcony with a beautiful view of Cerro Santa Lucia. Everything clean, clean towels, clean bed linen. Every day in the morning they knocked on the door to see if we would like to clean the room. Regarding the location, no defects! It's close to the center, close to the Lastarria neighborhood, which has several bars that stay open late and lots of people strolling down the street. There is a metro station nearby, we could do everything on foot. Of course, we need to be careful when walking on the street, as in any big city. We had great days!

The hotel is well located in Lastarria, close to Cerro Santa Lucía. The neighborhood is alternative and charming. It has lots of vegan food, art, street fairs and is gastronomic. Some thought it was dangerous, but we moved through the region very calmly. The hotel itself has a good, clean bed and the shower was warm. The room was kept tidy. The maid was good and asked for a tip of a thousand pesos per day. He left a note and two candies next to the bed. But on this day, she forgot to leave bath towels for us and we dried ourselves with a face towel. LOL. It was the only slip. On the last day, I bought a quiche on the street next door and asked for cutlery to eat it with, but the restaurant said they didn't have it and when I showed them that I meant a knife and fork, they said they couldn't lend it. I found this terrible and very inelegant towards the guest. Combined with the lack of towels on one day, I found the hotel lacking attention towards us. The breakfast is good. There is coffee (soluble and not like we do in Brazil), milk, bread, ham, cheese and eggs. It cost. In some points it left something to be desired, but it was worth the value for money.

I made my reservation 1 month before arriving in Santiago through the hotel website and they sent me the confirmation by email. 1 day before my trip I wrote to them to ask if they had an ironing service and they replied that they had just seen my reservation and that they couldn't serve me!!! Really outrageous 😡

The first impact on arrival at the hotel and in the room was terrible, I was very scared and regretted my choice, as the gate seems to be made for a dangerous area and the room looked old and poorly maintained. Despite the scare, the perception has changed a little over the days. Positives: location for those who want to do things on foot, size of the room, someone at the 24h reception Negatives: BREAKFAST! Please, if you're thinking of taking a hotel because of the coffee, don't take this one. Breakfast is always the same (hard bread, cheese, ham, eggs, coffee) and the girl takes a LONG time to serve, stained towels, stained and old sheets, dimly lit room, balcony so dirty it was black.

I bought a travel package through HURB, knowing that I might have to change hotels. All said and done, terrible. Noisy heaters, shower doesn't heat up, a terrible wind in the bathroom, terrible breakfast, terrible location, not to mention the lack of politeness of the guy at reception. I felt like I was in the 70s. If you're going to rest, don't go to this hotel.

Terrible hotel, location is even worse, full of homeless people in the area. Of the 4 reception employees, only 1 is educated, a girl. The gentleman who stays most of the time is rude and doesn't respect his guests. They did not respect the “do not disturb” warning, the maid was extremely invasive leaving a note demanding a tip, and she only made the bed, there was no change of towels or cleaning of the room. If you can avoid it, it will be better to avoid hosting frustrations. It's worth adding that the shower doesn't work properly, there is no pressure and it takes approximately 15 minutes to heat up and it doesn't even heat up well.

Realmente por lo económico que es el Hotel esta muy bien ubicado tiene varios bares cerca, buena vista y personal muy atento . Dan desayuno y la habitación son cómodas , lo más lindo son los balcones con vista al parque