Vitalis Villas

Nice views and access to Santiago Cove nearby. Breakfast was a great addition, so much food and all excellent.

Family of three, we enjoyed our stay there for one night. The meals are so heavy that we could't finish it. Foods are so nice and staffs were friendly. Definitely will come back in the future.

Perfect place to relax.Nice and clean room.Love the toilet with automatic mode of wash.A satisfactory WiFi speed.Staffs are very hospitable.Clean pool. It's good that breakfast, lunch and dinner is free and unlimited. We really enjoyed the foods.there is a Shuttle going to Vitalis White sand to take some Water Adventures.The beach is so clear and clean.Definitely recommend to my family and friends.

All was fine and excellent until the shower and toilet ran out of water. We never had the luxury of taking showers during our stay. The water pressure was so weak that even flushing the toilet bowls is a challenge. Had my sister complain at the reception and was told that maintainance will check on it. In the meantime, I requested for a pail and dipper just to be able to flush the toilet bowl. We even had to take showers at the poolside public shower area after swimming so that we can just wash our hair when at our room.

We were there on February, a group of 15 -- I paid for 17 pax, but 2 didn't show up -- at the end of our lunch they said they cannot refund for 2 pax that didn't show up, I offered if we can use it as future credit & they agreed (VV does not even offer any credit to their costumers....you have to find a way yourself....)...they also asked us to leave our seats because there's another batch of costumers that need to be seated for lunch....girl, we were only there about 1 & 1/2 hrs yet on our lunch!!!!! ---- literally they were asking us to STAND UP!!!... what did we do?!!!--- VV is VERY DISRESPECTFUL TO COSTUMERS!!!! ----yeah, when we were outside, we saw a bus full of peeps! ---VV, you have to know your NUMBERS & BE RESPECTFUL TO COSTUMERS, we did not come there to pay & sit down for NOT SO IMPRESSIVE KIND OF LUNCH & DISRESPECTFUL SUPERVISORS/STAFF (Oh yeah, you had the lato in the counter but REFUSED to serve it to peeps/you refused to serve it when my husband ask for it, but it was there!).......15/15 in our group agreed that VV is OVERRATED --- prices too much for a little dirty tricks of business!!! GO to other services in the area that are more reasonable ... we don't think VV will be as popular so soon......sorry......

Our stay with Vitalis Villas wasn’t much to be desired, as the experience was marred by a series of disappointments that overshadowed any potential enjoyment. Regrettably, the promise of a tranquil getaway was swiftly shattered by a persistent lack of water supply throughout our stay. The inconvenience of not having basic water amenities significantly dampened our experience and left us feeling frustrated and dissatisfied. Despite reporting the issue promptly to the management, the problem persisted, and our pleas for resolution fell on deaf ears. Evidence is secured. Adding insult to the poor service, the management's response to our ordeal only compounded our frustration. While assurances of partial reimbursement were made, the promised restitution failed to materialize on the agreed-upon date. Such lack of follow-through reflects poorly on the resort's commitment to customer satisfaction and professionalism. As the situation escalated, I felt compelled to request a full refund, considering the substantial inconvenience and the failure of the resort to uphold its end of the bargain. However, my attempts to engage with the management were met with evasion and disregard. Calls went unanswered, messages left unresponded, and the once-promising facade of hospitality crumbled under the weight of neglect. I do not recommend this property due to the management’s lack of professionalism.