Hotel Sonetto

The hotel was fine my reservation was cancelled upon arrival by someone else who had access to my phones, social medias, apps and e mails who's been following me around and using my brain function and activity for there simulations and personal lives without my permission or consent abusing me the cancellation wasn't done by me and the money wasn't refunded back into my account I only stayed 1 night there upon arrival and I paid separately because of the cancellation

The hotel seems to be searching for a four star quality by accentuating a oldfashioned charm with dark walls and heavy furnitures. This could have worked if the room were as charming as the exterior spaces. Almost no facilities at all inthe room we received and quite gloomy walls and floors. But it worked and for some reason our double room was connected to another double room, which in turn had connection to a single room! All with the same entrance but separate bathroom! Perhaps the hotel will soon improve on some of the defects and reach a three star quality. However, it was a nice experience and good value for the price we received.

Great location, excellent staff and spacious room but the room itself needs some upgrading, such as towel rack, some hooks to hang clothes on or clothing rack with hangers. Other than that, we had a great time.

This hotel was advertised as luxury four stars and not sure how can that be possible. 2-3 stars and it’s generous. Their coffee was instant, and orange juice was tang. The breakfast was not optional so you have accept what they give you which for me was chicken salad sandwich!! For breakfast. The room, I meant you can see the images…

Very old, rooms and basic infrastructure needs serious revamp. Pretty good location and staff quite friendly

Hotel with Old World charm. Across the river from Art museum and city park. 5 minute walk to Plaza de Armas and shopping. Hotel is connected to an Italian restaurant with a bar and good food that provides room service. (Carmines). Professional staff. Direct TV. Fast WiFi. A/C. Room prices are a great value compared to many places I have stayed...

The staff were friendly, kind, and service oriented. This is the only thing I found ok with this hotel. The pictures of the rooms on the website do not represent the actual condition of the hotel. We were in a quad room that was overcrowded. The drapes were coming off the rails. Some windows look out into the an unkempt interior of the building. There were 3 separate toilets and showers in our room; however, one shower stall did not have a light fixture so it was not safe to use. The other one floods when used. The a/c was not working but they got it fixed. The phone does not work. We didn’t have enough towels and soaps; the bathrooms did not have bath mats and face and hand towels. The towels we were given were very old. They provided these items when we requested for them (the bath mats were torn at the seams. There were no hangers for clothes or racks in the bathroom to hang towels. There were no ledges in the shower on which to put one’s bathing supplies. The breakfast was not good. The sandwiches were made with loads of mayo with some shreds of tuna one day and some shreds of chicken the next. It was served with some slices of fruit and a small slice of cake. They provide instant coffee from a sachet. The location is indeed walking distance from interesting places but you’d be better off choosing one that is on the opposite side of the river. A short distance from this hotel is an area with a lot of homeless people, peddling goods on the street.

Disappointed with this hotel. Though had to admit it wasn’t too expensive. Not a very friendly welcome reception although the other staff later were helpful. We booked a deluxe double. If that was deluxe then I’d hate to see a standard. Room had certainly seen better days, towel rail hanging off wall, old empty fridge on floor, curtains hanging off rail at end and shower in middle of a huge purple bath which I didn’t even want to stand in. Situation felt a little nowhere between 2 areas - the centre & cable car park. Italian restaurant next door that appeared part of it was ok with helpful & friendly staff, ok meals & served an ok breakfast. Strange they didn’t serve wine with meal but suggested we went to local supermarket & bought some - so a BYOB!