Casa Sunsha Hybrid Retreat Santorini

One word: RUN! This so-called five-star hotel is nothing more than a low-end budget stay dressed up with fancy photos. 1. Terrible location of the room – Our room was right beside a narrow corridor that constantly smelled of animals (like donkeys!) mixed with the traffic of passing guests. The odor was unbearable. 2. Run-down facilities – The condition of the hotel is shocking: peeling paint, dirty staircases, a broken bathroom door lock, rusty fixtures, and dust in every corner. Nothing resembled five-star standards. 3. No soundproofing whatsoever – The noise was horrendous. On top of that, the hotel’s own bar blasted music until late at night, so loud it felt like trying to sleep in a nightclub. Impossible to rest. 4. Poor complaint handling – Even after filing a complaint and being moved to another room, the problems persisted. The pool was filthy, covered in dust, and completely unusable. 5. False advertising of the “infinity pool” – The stunning pool featured in the promotional photos is nothing but a scam. It’s restricted to just four lucky units, while the rest of the guests are kept away. None of this is mentioned in the booking description. 6. No proper reception or customer service – The hotel has no dedicated front desk. Communication with the platform took over 12 hours each time and led to no effective resolution. Overall: a complete scam! For the same price, you can and should book a genuine five-star hotel elsewhere. Do not waste your time or money here.

All hotel staffs are so nice. They helped us carrying all suitcases from our car to the hotel. The room is clean. We are so enjoyed staying this hotel.