Grande Murano

We travelled to Santorini and stayed at Grand Murano. They emailed us prior to arrival to ask what time we were due to arrive and offered us a paid transfer. They picked us up from the airport and we had a smooth check in, we were delayed and didn’t arrive until just before midnight. The rooms were basic but clean and had everything we needed for a 2 night stay. The two ladies on reception were helpful and offered advice on places to see etc. The location was perfect, about 10 mins walk to the centre of Fira. A great base! Our room also had a balcony, perfect to watch the sunrise. From here we travelled to different islands and we then returned to Santorini for our flight home. We had about 6 hours to kill in Santorini, the staff were willing to let us keep our cases at the hotel whilst we did some final exploring.

Very good hotel and nice hospitality.I went with my girlfriend and we had a great time. The owner very kind. She made us feel very nice. Very nice location very close to the main square of fira.I recommend that place for sure and I will visit again that hotel soon

Accom split across 2 hotels 7 min walk apart. Owner offered transport from 2nd hotel to brekky, turned up 15 mins early and said not a taxi - if we weren’t ready in 2 mins they would be leaving and we would have to walk. VERY RUDE AND ARGUMENTATIVE

DO NOT STAY HERE This was hands down the worst experience I’ve ever had at a hotel. Myself and my friend had been travelling and arrived at The hotel at 1:45pm as the check in time for the hotel is 1:30pm. We had a booking for a tour of the volcano at 3 so we wanted to check in and get ready before that. There was no one at reception was no way to get into any shade and it was roughly 32°C. I called the owner of the hotel and asked him where were meant to check-in he explained that he was not at the hotel and would be there in 10 mins. I called him again after 25 minutes as more people started to arrive to check in. He started giving out to me on the phone asking why I was calling him again and not to bother him or else he would not be answering my phone calls. Myself and other tourists called him to ask when we could get to our rooms and he blocked my number and declined their calls. It was one hour and 15 minutes before myself or any of the other people travelling looking to check-in could get into their rooms. When the owner of the hotel arrived eventually he started laughing saying I told you I would only be five minutes. He said we should have filled out a ETA form and we call checked our emails and nothing of the sort was ever sent. He did not try to apologise to any of us and was the most ignorant, unapologetic and rude person I have ever encountered. He intimidated me when I questioned him on why he would not apologise and why you took him so long to leave us outside before any of us can check-in. He completely ignored my question and started shouting at me in Greek which I did not understand. He asked me for €1 of tax in cash which I did not have at the time, I told him that I would bring down €1 When I got a chance to go to the shops. He blackmailed me and said if I didn’t have the €1 immediately maybe he would forget to get up in the morning and forget to give me my passports back as he knew I had a flight home. Not only was this the worst customer service I have ever experienced in my entire life I did not feel safe here either. This was due to this man’s demeanour and to the conditions of the room. When we got into a room there was a foul smell, It smelt of mould and rot. There was no shampoo or conditioner but that didn’t matter because when we tried to take a shower the drain was completely clogged and clearly not cleaned as previous residents hair could be seen the shower drain. In the bathroom also there was a small window just up from the shower where it was impossible to close and people on the streets could see you showering. The toilet was filthy and not cleaned and there was stains everywhere. There was also a safety hazard in the room as when I went to charge my phone beside the bed I got an electric shock and this was due to faulty wiring which can be seen below. I would never recommend this hotel to anyone, I would’ve felt safer sleeping on the side of the road. If you want an enjoyable trip in Santorini DO NOT STAY HE

This hotel had the worst customer service I have ever experienced. We arrived at 20:45 at the hotel reception to find a locked door and no staff anywhere. We then proceeded to call the number on the door 5 times with no reply. Online we found another number which a grumpy woman answered. She was extremely unhelpful, unpleasant and unprofessional and told us to wait 15 mins for someone to arrive. We waited an hour and a half when finally the owner appeared. He did not apologize once and the first thing he said to us was “pay now” whilst only speaking Greek to a woman next to him (most probably about us). We explained to him that we were annoyed with the waiting time and very unhappy with the communication given. Instead of being understanding, he started shouting that we should have emailed him out arrival time even though check in time is until 23:30! His attitude was horrific, talking over us every time we spoke and not listening to a word we said. We were both carrying 2 big bags and a suitcase with no offer to help whatsoever. We were absolutely shocked at the way we were treated. The room is nowhere near as nice as the photos and our bathroom mirror was completely smashed. Not worth the money in the slightest! I would recommend anywhere else but here!!!! STAY AWAY!! awful experience !!! Ruined our only night in Santorini!!!!!

I don't normally write reviews...but this place takes the biscuit. I flew direct from London and arrived at the hotel by 10pm to find the reception closed., no notice on the door and no staff anywhere........after about 45 mins...i found a business card celotaped to a side window...so I rang the mobile...answered by grumpy bloke who seemed to think this was normal No apology offered, just .. 'which hotel you stay?' I was taken to a small airless room with no way of blocking out the street lights, a TV that didn't work, and which backed onto a very busy road So it was a constant flow of traffic all night long .. mopeds, quad bikes cars and vans, I was forced to make some impromptu earplugs with toilet paper. This didn't work and at around 4am, a group of drunken people piled into the room next to me for an after-party with shouting, screamung and singing for the next hour. The next day I asked to move and was given a pool room....haha talk about the tricks of a wide angle lens...actually you could best describe this as a paddling pool 3m x 5m and about 1m deep.... It was decent of them to make the effort.......but the same thing happened at 5am! 4 or 5 very drunk guests decided to have a pool party screaming shouting and jumping in the paddling pool...That's two nights with no sleep at 130 euros per night......(mid Aug) It is now the end of August and the online booking sites are showing a drastic reduction in price ..down to £25 per night...This is a more accurate reflection of the true value of this place.....Outside peak you might be OK if you are on a tight budget....but the period I went hotels put their prices up 300%...i would really suggest you look hard before booking this option as clealry the owners just don't give a dam about the guests, ...read the reviews on this....sadly I didn't.