Anonymous User
January 6, 2023
The hotel is located in the most beautiful location in Oia, and the pool facing the sunset is more picturesque. The room is very spacious, the design of the cave room is very special, and the bathroom window can be opened to see the sea, which was a surprise.
Enjoying the sunset by the pool had been planned from the start. Enjoy the sea view while enjoying a warm bath the next morning.
It's a pity that the warm water constant temperature system of the warm pool is broken! There is really no way to enjoy it outdoors at a temperature of 7-13 degrees. Although I have repeatedly asked about the hot water supply when I checked in, the hotel has not been able to solve it. I just ask you to wait patiently. It is still unresolved until check out. I am very disappointed 😔
As far as I know, several nearby rooms also made the same comments to the hotel. I paid 40% more for a heated pool that I couldn’t enjoy (compared to a room without a heated pool), and I only received an extra sorry, which is really helpless🥲
Finally, when we checked out, we asked the staff to carry a piece of luggage for us. When we left for the bus station (with an additional fee), the husband asked me to follow the staff to the bus station because he wanted to return to the hotel to retrieve the lost property. Putting down my luggage in the middle of the road, I moved to the bus stop under the stairs by myself, then turned around and left😡
Maybe I am used to the services of other hotels. I think it is basic to check clearly before handing over the room to the guests. When encountering any problems, I will try my best and send my staff to inspect the problems as soon as possible. Try to solve or provide alternative solutions.☹️
It seems that this hotel enjoys a good location and has no worries. If you want to enjoy the scenery, it is very good; if you want to enjoy the service, it really didn't disappoint me 😞
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