Grand Hyatt Stays in Sanya

Traveling with family, we booked a twin room on the 11th floor. The room was quite spacious, enough for three people! There were many family activities arranged, but they felt a bit perfunctory, as it's not a dedicated family hotel after all. The butler only contacted us after check-in, and the welcome fruit was delivered on the second night. The butler service was great and basically accommodated all our requests. I heard the Grand Hyatt's breakfast was delicious and plentiful, and it truly was! The breakfast definitely deserves high praise. However, the low rating is due to the hygiene conditions. 1. The small bed had a takeout food smell, I'm not sure why. The next morning, my child's arm had many bites. We informed the front desk, and they arranged for pest control and a change of bedding. 2. The room had a pervasive musty smell, even the pillows, perhaps because it had been raining for a few days. The front desk arranged a room change to the 12th floor, but that room also had a musty smell, so we just gave up. They provided a dehumidifier, which is better than nothing. Upon check-out, the hotel, feeling they hadn't satisfied us, offered either an airport transfer or lunch. Those who understand, understand the intention behind this! Overall, it didn't meet my expectations.