Anonymous User
December 23, 2023
A very bad stay experience! At about 10:30 a.m. on the day of check-out, a female housekeeping employee swiped the card directly into the room without knocking on the door. I was packing my luggage in the room at that time, but luckily I was already dressed. The employee's reason was that he had gone to the wrong room and needed to rush out. When I walked to the front desk to check out, I saw many guests waiting. It is estimated that the front desk staff and the housekeeping staff did not communicate consistently, which led to this situation. Once again, it shows that the training and management of hotel staff are not in place. This incident seriously affected my stay experience and violated my right to privacy. I hope that the person in charge of the hotel will see my complaint and handle the compensation accordingly. According to relevant laws and regulations, natural persons have the right to privacy. The customer has paid the room fee and checked into the hotel, which has formed a contractual relationship. This contractual relationship requires The hotel provides guests with corresponding services, including cleaning services, and of course, guests staying there without being disturbed. The guest room belongs to the guest's private space during the rental period. Intrusion without permission is an invasion of privacy.
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