HUALUXE Hotels and Resorts SANYA YALONG BAY RESORT

Staying at Hualuxe for two nights was the best memory of this National Day holiday. A special thanks to the hotel's experience ambassador, Qiu Shi (Autumn Reality) – a true fairy – who contacted me the day before check-in, ensuring my family and children had a smooth and pleasant stay. This hotel truly lives up to its reputation as a fantastic family-friendly hotel, deserving full marks. The family rooms are well-designed, spacious, and clean, and the activities in various areas are rich and diverse, which the children absolutely loved. The exclusive lounge chairs on the beach for guests were also very convenient.

The villa is spacious and clean, and it's very convenient to walk to the beach in 5 minutes. The hotel overall is neat and tidy, and the staff are all very polite. Our butler Lisa provided very thoughtful and warm service.

A great hotel truly adds so much joy to a trip, especially when traveling with kids. At check-in, they prepared special key cards and little goodie bags for the children, so we didn't have to fight over the key card and worry about losing it. The hotel's activities seemed abundant, though we didn't get to experience them this time as we were out and about. Definitely next time! Our butler Lisa's service was very attentive and her responses were prompt. Five-star rating! **Facilities:** Everything you need is pretty much there. Being able to use the changing rooms for a shower even after check-out is super convenient for kids who've been playing on the beach. **Hygiene:** Clean and tidy. They also helped with cleaning and changing amenities during our extended stay. **Environment:** The balcony is comfortable, the room is cozy, and I slept soundly at night. You can even request different pillows if needed. **Service:** The overall service throughout the hotel is generally excellent.

The room was nice, but we weren't reminded in advance to collect the duty-free shop vouchers. Abby was very enthusiastic and even gave us some sand digging tools as a gift, which the kids loved so much they brought them back on the plane. The water park isn't very big, but once the kids started playing, they didn't want to leave.

Traveling with family and kids, our overall experience at the hotel was great! The staff were warm and welcoming, and there were plenty of engaging activities for children. The facilities were well-maintained, and cleanliness was top-notch. Our room had a double-view balcony. To the left, we could see the sea, but the view wasn't ideal. To the right, it overlooked a recently completed construction site, which slightly impacted the scenic view. We tried the Margherita pizza from room service, but the wait was long, the taste was poor, and it wasn't good value for money. Despite these minor flaws, our overall vacation was satisfying, and it's quite suitable for families with children.

The room arranged by the concierge was excellent, beyond satisfying! We were originally booked for a lake view room but got upgraded to a sea view, which was such great value for the price. The best part is that there was no musty smell in the room. As someone sensitive to odors, this was truly a lifesaver, many thanks! (The concierge called in advance to ask about our preferences.) Plus, it wasn't hot at night when sleeping, unlike the Marriott where I stayed a few days ago and woke up sweating! The hotel also offers parent-child activities at various times throughout the day, so you can relax at the hotel without neglecting the kids. My child didn't want to leave, and we'll definitely be back! P.S. Next time, I'd really like to try Hua Hin!