Pros:
1. The hygiene was excellent, no dust, very clean. The air conditioning was powerful and kept the room cool.
2. The service was fantastic, especially from the front desk staff and the butler. I received a call a day before check-in to ask about my preferences, and the butler even added me on WeChat. During my stay, the butler was very responsive and even brought me fruit.
3. The cleaning staff provided great service. If I needed anything, I just had to ask the aunties, and they were very quick to help. They also gave us plenty of bottled water.
4. There are electric buggies all over the resort, with one passing by every few minutes. You can also ask the front desk or your butler to call one for you.
5. We received two free tickets to the water park and a ramen set meal. Most dining packages here come with water park tickets, so if you're eating within the scenic area and want free tickets, you can buy a meal package at **. The ramen from Beiduo was pretty bad, though; you can skip it.
6. There's a delivery cabinet near the elevator, making food delivery convenient, and getting a taxi was also easy.
7. The park has a wide variety of restaurants and shops. The commercial street has many stores with great discounts, worth spending half a day exploring.
8. They provide children's toiletries and bed rails, making it very kid-friendly.
9. The hotel has a free swimming pool. It's too sunny during the day with no shade, but it's open until 10 PM, so you can enjoy it in the evening.
Cons:
1. There were many geckos 🦎 in room 1102. We tried to get rid of them many times, but they kept reappearing and scaring us. The staff came a few times but couldn't catch them. The front desk offered to change our room, but we didn't want the hassle, which I now regret a bit. I didn't expect so many geckos; we should have changed rooms as soon as we noticed them.
2. Whether calling from my phone or the room phone, reaching the front desk always involved going through a robot first before being transferred to a person. This was inefficient and useless. It was difficult to speak to a human. I recommend removing the robot step.
3. Every time I called for something to be delivered, it took a very long time. It was much quicker to just ask the cleaning aunties directly, as they were very prompt.
4. The Amazon Water Park doesn't have many attractions; you can finish everything in about an hour. The large slide in the toddler area is not suitable for anyone over 1.4m tall. However, the staff in the park were all very friendly and provided excellent service.
Before coming, I saw many negative reviews and was quite nervous. Sanya hotels are generally older, so I was prepared for that. But upon arrival, I found it to be much better than expected. My room (1102) had no musty smell and was very clean. The service throughout was excellent, especially from the front desk and concierge staff, and our butler, Wu Jianhua, who assisted us throughout our stay. My package included a 2-night stay for 500, with water park tickets and a ramen set meal, which was great value for money. If you're coming to the park, I recommend checking for group purchase deals for this hotel; it will be much more affordable!
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