When I was checking in, I asked the front desk if I could avoid a room at the end of the hall or by the elevator. They told me that the deluxe king room I booked was only available in those locations. I said, 'Okay, even a room by the elevator is fine, as long as it's a normal room type.' But when I got into the room, the air conditioning wouldn't turn on. After a lot of effort, we finally got it going, only for it to display 'AC filter clogged'? We went to the front desk to ask what was going on, and they gave me a long explanation about how after the AC runs for a certain number of hours, it displays 'clogged filter' and needs an engineer to change it, and there's nothing they can do about it. So? If the AC has run enough hours to show a clogged filter, why isn't it cleaned? Are they still expecting us to stay in it?
It's not a major issue, but after specifically asking the front desk for a normal room type, encountering something like this still really sours the mood.
Service: Poor
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