Phoenix Waterside Gloria Resort Sanya Reviews

Response from Property: Dear guest, thank you for taking the time to share your stay experience. We value your feedback and apologize for the inconvenience you encountered during your stay. First of all, we are glad that you are satisfied with the cleanliness, staff service, location and garden environment of the hotel. However, we also noticed many of the issues you raised, which did affect your overall experience, and we are very sorry for this. Regarding the issue of cleaners knocking on the door, we have communicated with the relevant departments to ensure that when the "Do Not Disturb" sign is on, the staff will strictly comply to avoid similar situations from happening again. Regarding the location design of the shower room, we understand that this may have caused you inconvenience, and we will consider a more humane layout in the future hotel renovation. Regarding the breakfast issue, we have communicated with the catering team to ensure that the quality and temperature of the dishes meet the standards, and will further enrich the selection of Western breakfast. Regarding the swimming pool and gym issues, we are evaluating the use of the facilities and plan to carry out necessary maintenance and upgrades to enhance the guest experience. Regarding the issue of the loud closing sound of the guest room door, we have arranged for the engineering department to check and take measures to minimize noise and ensure that the guests' rest environment is quieter and more comfortable. We are well aware of the gap between your expectations and experience, and we are deeply sorry for this. Your feedback is very important to us, and we will seriously improve and strive to provide better service to every guest. We hope to have the opportunity to serve you again in the future and bring you a more pleasant stay experience. Thank you again for your valuable comments and wish you a pleasant journey!

Response from Property: 尊敬的客人您好，感謝您對酒店的點評！非常高興您對我們酒店的喜愛。真誠期待您的下次光臨，再次感謝您的點評！

Response from Property: 尊敬的客人，感謝您的詳細點評！我們很高興您對酒店的位置、早餐種類以及大部分接待員的服務感到滿意。關於您提到的蚊子問題，我們深表歉意，並已通知相關部門加強房間的清潔和防蚊措施，確保為每位客人提供更舒適的入住環境。對於那位服務不夠熱情的女士，我們也會加強員工培訓，確保每位員工都能以最友好的態度服務客人。您的反饋對我們非常重要，期待您再次光臨，我們將竭誠為您提供更好的體驗！

Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest, thank you for your comments on the hotel! I am very glad that you like our hotel. Sincerely look forward to your next visit, thank you again for your comments!

Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. We will continue to live up to your favorable comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!

Response from Property: Dear guest, thank you for your comments on the hotel! I'm very glad you enjoyed our hotel. Sincerely look forward to your next visit, and thank you again for your comments!

Response from Property: Dear guests, thank you for your comments on the hotel! We sincerely hope that you can continue to choose Phoenix Waterride Gloria Resort Sanya next time, we will serve you wholeheartedly, thank you again for your comments!

Response from Property: 尊敬的客人您好，感謝您對酒店的點評！非常感謝您和您的家人能夠選擇入住三亞鳳凰水城凱萊度假酒店，您的肯定是我們前進的最大動力，真誠期待您的下次光臨，再次感謝您的點評！

Response from Property: Dear guest, thank you for your review of the hotel! Thank you very much for your love and support for our hotel. It is our responsibility and obligation to provide guests with considerate and satisfactory services. We will continue to work hard to do better in the future. We sincerely hope that you will continue to choose to stay in our hotel next time. Thank you again for your comments!

Response from Property: 尊敬的客人您好，感謝您對酒店的點評！酒店房間的設施設備每年都會進行翻新。本酒店在三亞灣星級酒店中一直具有極高的性價比。真誠期待您的下次光臨，再次感謝您的點評！

Response from Property: Dear guest, thank you for your review of the hotel! Thank you very much for choosing to stay with you and your family at Phoenix Waterside Gloria Resort Sanya. Your affirmation is the greatest motivation for us to move forward. We sincerely look forward to your next visit. Thank you again for your comments!