Palace Resort Yalong Bay Sanya

Before booking, I saw a lot of negative reviews online saying the service was bad and the rooms were old, so I initially only booked one night to check it out myself. It turned out to be better than I expected, so I extended my stay for another night. Housekeeper Gina provided excellent service, and the staff I encountered around the hotel were all friendly and greeted me proactively. The room was decent; most hotels in Yalong Bay are a bit older, but overall I found it to be quite clean and offer good value for money.

The hotel has a warm and elegant atmosphere, and the rooms are clean, tidy, and well-equipped, making for a very comfortable stay. Gina from guest services was exceptionally warm, thoughtful, and professional. She promptly responded to all our needs and patiently helped us resolve any issues, which made us feel incredibly welcome. Highly recommended!

I was a bit worried before booking this hotel, as the pictures made it look quite old. However, I was pleasantly surprised when I arrived. First, as soon as our car pulled up to the hotel entrance, a doorman immediately came over to open the car door and help with our luggage. The same happened when we checked out and were waiting for our car; the doorman promptly opened the door and assisted with our bags. Check-in was also quick and efficient, with no delays. We booked two different room types to experience them both, and they were both quite good. My kids absolutely loved the bunk beds, and having a small courtyard meant they weren't cooped up in the room. Later, we switched to a pool-access room, which was even more fun. It was a little damp, but that's to be expected in a coastal city, and it might also be because I didn't turn on the air conditioning much, fearing my kids would catch a cold. The hotel management must be excellent; every staff member we encountered greeted us warmly. The breakfast was superb with a wide variety of options. A special shout-out to Holly, the manager. She followed up on everything from check-in, always ready to assist. When I requested to switch to the West Wing, she quickly helped me arrange it and even packed my luggage, including my underwear! Most importantly, on my daughter's birthday (our check-out day), Holly, fearing she wouldn't have enough time, decorated our room the day before. In the evening, she brought a small cake, and even while on her day off, she messaged me to ask about our itinerary. She's truly a wonderful young lady with incredible work ability for her age – thumbs up! 😄👍🏻 I will definitely stay at Yalong Bay Mangrove Tree Resort World again next time; it was a memorable experience. However, I do have one complaint. When our kids wanted to go to the kids' club, we forgot their socks. They charged 10 RMB for a pair of socks inside – seriously, for what kind of socks? My goodness! We ended up going back to the room to get socks, and then waited over 10 minutes for a car that never came. It took nearly an hour to finally get into the kids' club, in the scorching heat! And the kids only played for a little while before leaving. Was it really worth all that hassle? The staff there also weren't very welcoming to the kids; they had a stern look, and my children were hesitant to ask them for help with the activities. In this regard, I have to praise Tiancheng Belmont Hotel; they directly provide two pairs of anti-slip socks when you go to their kids' club, and you can enter an unlimited number of times every day. So, there are pros and cons overall. Oh, and by the way, if you're going to put up signs in English, please make sure they're accurate. It should be "watch your step," especially with so many international guests. 😓

Facilities: Pretty good, exceeded expectations actually. The only issue is that the bathroom tends to flood easily, likely a design flaw, but it's not a big deal. The room itself is quite spacious and open. The bottom bunk bed is large, and the main bed is also big, making it very suitable for three friends traveling together. The pool is nice too, but breakfast is just okay – edible, but not worth paying full price for. Hygiene: Very good. Environment: The hotel's overall environment feels quite decent. Some areas show a bit of age, but they are well-maintained. The location is great, with two night markets nearby and close proximity to the beach. Our room faced the lake, but it was too hot to spend much time on the balcony, so the external view didn't really matter. Service: Gina from guest services was excellent. After adding her on WeChat, she provided enthusiastic service, actively answered our questions, and met our needs. I accidentally left my phone in the lobby, and after calling to provide my room number, the concierge arranged to have it delivered to my room. They also helped search for a forgotten item and arranged for it to be mailed.

Gina from guest services was very prompt and attentive. The room was spacious with a great view from the seventh floor, and it was kept very clean. The facilities were comprehensive, and it was super convenient to have a shuttle bus service to CDF Duty-Free Mall, which Gina arranged for us. She even sent up some fruit! Also, the photography skills of Xingyu Photography were excellent.

Super satisfied with our stay with the kids! The guest house has a beautiful and safe environment, and the rooms are spacious and cozy. The staff were very patient with the children. The facilities are complete and the hygiene is excellent. The kids had a blast, and the adults felt completely at ease. Our whole family loved it, it completely exceeded our expectations. The kids didn't want to leave, and next time we come to Sanya, we'll definitely choose this guest house again.

The room was fantastic, and Gina's service was impeccable. I really loved the little gift, it was beautiful. Overall, everything was great, no complaints at all. I'm not sure what those online reviews were about; you really need to experience it yourself to know the truth. The cleaning was thorough, and the environment was lovely with high green coverage – even the birds weren't afraid of people!

Gina from guest services was incredibly attentive to detail. Whether it was helping me with food delivery, calling a taxi, or bringing items to my room, everything was handled efficiently and effortlessly, making my stay with a child completely worry-free. The room was spotlessly clean, and the facilities were comprehensive. The hotel grounds are expansive; we booked a courtyard family suite which required shuttle service to get around. While it was a bit inconvenient to be a distance from the lobby, the shuttles were quick, so it didn't really waste much time. It was a wonderful vacation trip overall!