Booking Details: 3 nights, Standard Twin Room (advertised as sea view, but we saw no sea at all).
🕒 Check-in – Waited 11 hours, forced to pay for an alternative stay
We landed in Sanya at 4 AM. The hotel's official check-in time is 3 PM. We were ready to pay for an early check-in, just to get some sleep. But the hotel gave us no options whatsoever.
The night shift front desk girl:
Did not greet us.
Did not look at us.
Did not offer any help proactively.
We had to ask if we could store our luggage. She just silently nodded. That was it.
Eventually, my elderly mother and I, exhausted and distraught, had to pay for another hotel for 10 hours, just to get some rest.
The hotel told us to come back at 12 PM. We arrived at 1:30 PM. No one was waiting for us. No apology. No compensation for the ruined day.
🤢 Room: Mold, foul odor, and a construction site – where's the promised sea view?
The hotel is very old, and it shows everywhere: furniture, bathroom fixtures, decor – everything is long overdue for a major renovation.
First room (top floor, corner room):
Dirty: Shower was stained, and all surfaces were dusty.
Smell: A terrible sewage odor mixed with mold. It was hard to breathe.
View: Definitely not the sea view promised on the app, but a construction site view.
Response: We immediately requested a room change.
Second room (third floor, another wing):
Deception: It smelled of air freshener, but that was just to cover things up.
Source of the smell: By night, the foul odor from the sink and shower became unbearable. The huge fabric headboard wall likely absorbed moisture and mold.
Health impact:
My throat got worse day by day. I noticed a pattern: when I left the hotel during the day, my throat didn't hurt; as soon as I returned to the room at night, the pain came back. By the third night, I couldn't sleep – swallowing was difficult due to the sore throat.
Every night, I had severe headaches, which I rarely get. I am convinced this was a reaction to airborne aflatoxins and mold spores.
My mother developed allergic conjunctivitis: red, itchy eyes, and constant sneezing due to the air in the room.
I didn't ask for a third room change because I realized the problem wasn't with a specific room, but with the entire hotel. Also, I couldn't forget the sneer from the female staff member earlier, a smile that clearly indicated: foreign guests are not welcome here.
👎 Staff: Utter disregard
Neither the night shift nor the day shift showed any concern for guests.
Night shift staff: No greeting, no eye contact, no help. We had to beg to store our luggage.
Day shift staff: Indifferent, dismissive, sneering.
The message was very clear: this hotel does not welcome foreigners. Here, you are just an annoying obstacle.
🍳 Breakfast: Unappetizing and limited choices
The hotel breakfast was another major disappointment. The food was bland, unappetizing, and had very few options. Even the coffee was instant. It did not meet the standards they advertised.
📝 Summary: Health hazard. Stay away.
This hotel is a real threat to health, especially for those with sensitive respiratory systems and the elderly. Mold, dampness, toxic air, deceptive sea view promises, indifferent staff, fake, paid-for positive reviews (because this place cannot possibly have high ratings), and a complete lack of customer-centric service.
I absolutely do not recommend anyone stay here. Even if the price seems tempting, you will ultimately pay with your health and peace of mind. Stay away.
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