Jozankei Onsen Yurakusoan

We arrived in the area after it got dark, so we didn’t get to see much of the surroundings at first. The check-in process was smooth, and parking was available too. The staff gave us a brief introduction to all the amenities and even a free entrance ticket to the light illumination show. The room was comfortable, and we loved the in-room bath. We didn’t expect the view to be so magical when we woke up the next morning! We also had the chance to enjoy the private bath, which made the stay even more relaxing. All in all, I truly loved my stay here and would love to come back someday to spend more time.

Incredible hotel! Everything there is picture-worthy. They provide a bus shuttle from Sapporo station that you must book in advance on their hotel website. The hotel is in the traditional Japanese style. The service was incredible, the room was very spacious, clean, and comfortable. The onsen bath in the room and public onsen were very good.

This Onsen hotel is amazing! We love the food too. There’s a Family Mart 3 minutes walk , so convenient!

This is me second time here, one of the best onsen hotel in my mind. Staff was nice food was great. Only small improvements will make it 10 stars, quickness of service in dinner restaurant (may be lack of staff), second cleanliness of the onsen tub in the room.

I have stayed in Dormy Inn hotel group for many times and this is the worst experience I have ever had. The location is good, next to the bus station. Facilities are new and clean. Some staff are attentive with warm hospitality but some are not. If you are looking for traditional Japanese Onsen Ryokan experience, this is definitely not the place. And if you are looking for normal hotel’s service, it’s not the place either. There were so many ppl that the hotel has arranged my dinner at 7:45 which was quite late and you even needed to take the number to get into the restaurant. When I booked the hotel, there’s luggage storage service listed and I have also made the request upon my reservation on the platform. However, when I checked out and want to keep my luggage until 2:30 as my bus was scheduled at 2:45. The staff told me that I couldn’t do it as the policy that the hotel can only keep the luggage until 1pm. The staff was nice to help me to check with the senior. Unfortunately, the senior said it straight to him that a big NO! Without any hesitation with cold attitude. Not even suggesting any alternatives at all! I was there to witness her response and I felt really disappointed and seemed that I was no longer a guest once checked out! If the staff told me about the luggage storage policy upon check-in or even earlier to decline my request upon my reservation. Her attitude really ruined my day. If you need to carry with your luggage, please don’t choose this hotel.

Best experience ever!!! Would 100% recommend to anyone! Actually couldn’t fault anything!