Guest User
August 24, 2021
... and I list them immediately: the location, out of the chaos of Saranda, the private beach, the sea view rooms. Bad service: the hotel staff is obviously unprepared, they don't say hello, they don't smile, they don't know how to manage the hygiene in the rooms and at the breakfast buffet. On our arrival the shower head was broken, as well as the mixer and the TV. The first problem was solved (they entered the flooded bathroom, changed it but it didn't occur to them to dry and clean their treads); the mixer obviously could not be changed except at the cost of removing it, so we took hot showers for a week. The TVs, the manager told us, were ALL broken, so they couldn't give us one that worked. The breakfast buffet at opening hours was always being set up, ready about 20 minutes later; often something was missing, napkins, spoons, sugar, sometimes the serving cutlery, so the other guests served themselves with their hands. No sanitizer, no mask (in Albania it is not mandatory), no spacing. They explained to us that Covid does not exist in their country. Too bad it wasn't true. Last detail, disgusting and I apologize: the toilet brush was very dirty. But is it possible, in a 4-star hotel?!? (I had chosen this hotel for the positive reviews, one wonders who wrote them and behind what reason ...)
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