Guest User
August 16, 2023
Hilton customers should be informed BEFORE they make a reservation here that this location is undergoing extensive renovation that may impact their stay. After a long day of traveling, or in my case 12 hours at the hospital as my husband underwent emergency heart surgery, the last thing most people want to see as they enter a hotel lobby are signs like these. In fairness, the GM did put me in a renovated room. After I filed a formal complaint later with Hilton Customer Relations, he quickly contacted me to offer money off my bill or points. I declined, only asking that the hotel do the right thing and update the website. The website hasn’t been updated as I submit this review. I had planned to sleep in after a very stressful day. I ended up leaving as soon as possible before the construction started at 8am. Do the right thing.