Holiday Inn Express Savannah Airport, an IHG Hotel

Breakfast very typical of hotel free breakfasts. Step it up a notch and I would rate hotel excellent. 

Sharon at the front desk made our stay a memorable one from the moment we walked into the lobby. Her welcoming personality, excellent customer service and determination to go the extra mile is impeccable. We even had the opportunity to chat with her husband for a little bit which put the icing on the cake. The property in itself was pleasant, but having the air conditioning unit on when the guests arrive in the hotel room could add that extra ambiance to make the first impression of the hotel room a bit more positive. The inconvenience of waiting for the room to cool down and get rid of the damp, musty smell did put a bit of a damper on the first impression experience. Additionally the walls in the hotel are paper thin and does not leave room for a general conversation above a normal conversation tone. The property in itself appears to be modern, the amenities are quite nice and welcoming. The location is perfect and extremely convenient to the outlet, convenience stores, Walmart etc. All of the essentials of day-to-day life are less than a minute or two away. Overall, great hotel, great location & phenomenal evening staff.

Great staff. Rooms were great. Was super bummed the pool was so cold we couldn’t even get in.

5 STAR STAY We had a late arrival. It was flawless. The bed in this Holiday Inn Express was the most comfortable bed I have ever slept in. The room and all premises were spotless. Breakfast could've been better but the hotel was full and the employees were working hard to keep up the services. I recommend this hotel with 5 STARS.

When we first arrived, they attempted to put us in an ADA room that only slept four people, even though our reservation was for six people. We asked for extra pillows because the pullout bed did not have any pillows, but they could only give us two extra pillows, rather than the three that we requested. The worst part was the breakfast. Breakfast does not end until 10 AM and we arrived at 9:03 AM. They had already turned off the pancake machine that makes fresh pancakes. They also brought out fresh biscuits, but no gravy. When we requested the gravy 10 minutes later, the woman said that the cook would not be making anymore because breakfast was almost over. It was 9:15 AM. They had 45 minutes left of breakfast and they were probably 20 people still eating breakfast. Also, the apple juice, orange juice and one other juice that came out of the machine was actually warm. Not room temperature, but warm. There's no ice available anywhere, so who wants to drink warm fruit juice? Overall, I give this place too big thumbs down. The service was very lackluster, the room was just average, and the breakfast was absolutely horrible. We ended up paying for breakfast elsewhere.

The staff was very prompt and professional in checking me in. I made a room location request and it was honored perfectly! Thanks