Charles Hope Swindon

Okay but definitely needs improving Upon arriving the apartment looked lovely. Inside it was clean, light & would suit a family of 3 on a trip to Swindon. We only stayed because we were going to an event nearby that day & but to visit Swindon. First impressions were a bit of a shock as the apartment was surrounded by police & a man was lying not moving on the side of the road. Then there was the bins outside near the onsite parking. Disgusting and the rats were everywhere. But if you can get past this then the apartment was lovely. Just a couple of criticisms. 1) There was only 1 TV in the kitchen/lounge, even though there was room for more. 2) The single room was so small the door opened into the bed & that had no wardrobe or storage at all 3) It was so hot in the apartment it was like the heating was on full blast. There is no air conditioning & opening the window isn’t an option as the building across the street had such loud air conditioning that it was impossible to sleep 4) The beds were small & uncomfortable 5) Parking is expensive when there’s a carpark down the road cheaper

I booked a same-day overnight stay but didnt receive an essential prechecks message which meant checking-in was difficult to say the least. The person i spoke to did apologise. When i entered tge apartment, i realised it hadmt been cleaned and the bed linen was the previous occupants. It was a last minute booking and reasonably priced but other options in the area for the same price. Apartment lacks the finishing touches but good facilities having the kitchen area.

It was a water leaking under the floor, the bedroom smells moldy. They charged me for the parking space and gave me the information one day after I had left the hotel, so I have paid for another parking space. I made a complaint on the hotel chat and they ignored me, I paid two places to park my car and I have used just one.