We were checked in on arrival, this took around 15 minutes as the computer kept crashing, we weren’t asked about breakfast so when I requested breakfast this took even longer as the system wouldn’t add the breakfast. When we got to our room on the 9th floor the key didn’t work so I had to go back to reception and get another room key( they said the key cutting g machine wasn’t working properly) The room was grubby, I feel housekeeping was very poor. There was tea/coffee spilt down the wall near the kettle. There was a brown mark on the light switch near the mirror( I’m hoping was make up) There was an enormous ********** on the shower curtain, stains in the toilet bowl, the shower gel dispenser in the shower didn’t work and the carpet was grubby. The room was extremely warm during the night. I tried to put the air in on but the fan was noisy.