The Westin Kierland Villas, Scottsdale

Service Quality: Guests frequently praise the friendly and attentive staff across all departments, including front desk, housekeeping, and maintenance. The staff is noted for their professionalism and willingness to go above and beyond to ensure a pleasant stay.

Parents beware! Parents, please beware. The Kids Club "childcare" at The Westin Kierland Villas is terrible. Do not leave your children here! The Villas finds it perfectly acceptable to leave a single child and single adult (often a single male with little childcare experience) alone with children in a room with very little visibility in and no cameras. They let their pool staff oversee the children when regular childcare workers are not available - sometimes for half a day at a time. They're extremly condescending and unreasonable and are more interested in protecting untrained, ill-mannered staff than giving them childcare training. The two male employees I encountered had zero patience, kindness or consideration on how to speak to a mother. The first day I tried leaving my child here they did not feed her anything for over 6 hours. Today I simply could not leave my child alone with another terrible, condescending male employee with no experience. I literally had to call my client that I flew to AZ to see and explain the situation. Understandably they did not want me to bring my daughter to work around their baby who hadn't had a flu shot yet so I had to cancel 1 of 2 days I specifically flew to AZ to see this client for. The Villas were full of excuses and defenses and (unlike the resort, whose staff were completely professional) had no interest hearing how a mother feels. I'm happy to follow up wiht any questions by the public or comments from The Villas. Parents, please do not leave your kids here, it's not a complete gamble on if you'll get a real caregiver or just resort staff. The Villas will say they are trained - but what is the training? Just don't. If you are a small business owner, like me, or anyone working - do NOT rely on them for support or care. I will never use hotel childcare services after this awful experience. The entire reason I chose Marriott was because they had childcare, next time I will stay elsewhere.

We stay here each year and its always a great fit for our family. The rooms are nicely kept and spacious. The kitchen is so great for easy breakfast and lunches. We use the bbq area which is very clean and well stocked with utensils. The shuttle takes us to Safeway for groceries and the nearby Kierland Comons for shopping and restaurants. We booked a cabana at the main resort which was reasonably priced and great service. Drinks and food were overpriced so a $450 bill for lunch was hard to swallow. Eat in your villa beforehand. The villa pools were jam packed and it was too hard to find seats plus very little shade. So we often turned back because it was just too crowded and families got there super early to hold chairs even though they werent there. The staff shouldn't allow that to happen. But its a great place to stay with a family. Great beds, clean, nice kitchen (no oven!)and easy access to main resort.