We had to leave the hotel because the room was in a terrible state: unsanitary place.
Foul smell, stained bedding, full of flies, dirty and uncleaned toilet bowl, only one lamp to light the room, shelf half torn out.
The hotel did not offer us other rooms because it was full.
The only solution offered is to contact you for reimbursement. They should have normally sent you a refund.
Could you please proceed with this reimbursement following this very bad adventure where we had to find accommodation on our own?
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