Hotel Senec Aqua Resort - Family Friendly

Disappointing Experience with Hotel Senec’s Corporate Sales Team – Not Inclusive, Not Value-Driven We approached Hotel Senec with the intention to organize a fully-funded, personally-managed respite stay for parents of children with disabilities. The goal was simple: to give these families a break, supported entirely by private individuals – myself and my husband. Despite this, the hotel’s sales department immediately categorized us under “corporate events” and treated us accordingly, with little to no understanding of the context or values behind our initiative. The representative assigned to us was inexperienced and displayed a consistently unhelpful attitude. Her responses included phrases such as “I don’t know,” “this service is expensive,” “I have no experience with children,” and “CSR projects are not of interest to us.” These comments were not only unprofessional but fundamentally tone-deaf to the nature of the group we were trying to support. Communication was frustrating throughout, and her approach could be described as anything but client-oriented. We encountered rigid policies and a complete lack of flexibility. For example, we were told that in order to proceed, all guests in our group (around 50 people) must dine at the hotel, at a non-negotiable rate of 27 EUR per person for the buffet – with no exception allowed even for a portion of guests who could have dined offsite. This kind of inflexibility and unwillingness to adapt clearly signaled to us that Hotel Senec prioritizes profit over purpose. Their attitude was consistently “we don’t know” or “we can’t,” rather than looking for solutions. This is not how an inclusive, value-based hotel behaves. It became very clear that the focus here is not on meaningful hospitality, but on extracting maximum revenue from corporate clients, without any regard for social impact. We do not recommend Hotel Senec to any organization or individual looking to create events with heart, inclusion, or purpose. This hotel is not equipped – in mindset or in service – to work with socially-conscious initiatives or communities with special needs.

To spend a long weekend is very good to visit this resort and location. It has a nice view to the lake, many things to do for children, an Aqua spa with thermal water and very good saunas. For sauna you have to pay ,same for bowling. But in general it is a good resort and I recommend it