Kebun Villas & Resort Lombok

I had high expectations for my stay at Kebun Villas & Resort Lombok, given its potential and picturesque setting. Unfortunately, my experience was far from satisfying, marking a clear departure from the resort's former glory days. The first thing that struck me was the overall lack of maintenance. It's evident that the property has seen better days, with clear signs of wear and tear. The grounds, which could have been immaculate, were poorly kept, diminishing the natural beauty of the location. A major letdown was the swimming pool. Despite the tropical allure, the pool was in a dire state - the water was murky, and it felt uninviting. Even after I pointed this out, and the staff seemingly cleaned it, the improvement was minimal. The water remained cloudy, making it less appealing for a refreshing dip. The room itself was just okay. The air conditioning worked well, which was a relief, but this was overshadowed by the state of the bathroom. It was disappointingly dirty, with massive stains and a shower glass covered in limescale. It seemed as if it had only been rinsed with water, without any proper cleaning agents. Adding to the discomfort was the sight of several out-of-use rooms. Through their windows, one could see disarray - bare mattresses, safes left haphazardly on them. It was a sad sight and spoke volumes about the current state of the resort. Overall, Kebun Villas & Resort Lombok falls short of its potential. It's a shame to see a place with so much promise deteriorate like this. The management needs to take immediate action to restore and maintain the property to its former standards. Until then, I find it hard to recommend this resort for a pleasant stay.

Room is clean and comfortable. Every morning I have good breakfast. The staff also friendly. I like the decos an the environment.

Really enjoyed my visit back. The staff is very kind and will get you anything you need. Loved the pool. Very quiet. Easy to get into town. Happy with the breakfast choices.

Thanks for all nice staff

We stayed here in March 2023. The hotel was empty apart from us taking up 2 rooms (unless we missed other guests). The hotel was lovely but it was just very tired. It really does need some updating, but we totally understand that what with Covid and the earthquakes Lombok suffered, recovery has been slow. The rooms were clean and tidy. Only issue we had was that we struggled with the wifi. Each time it went out, we contacted reception and they managed to get it going again, but it was a regular gripe that it would only last for a short time and then have to be reset. Not the end of the world, but we did chose a hotel with wifi as we need to be in contact with work. Due to the lack of guests at the hotel they were running a very limited menu which wasn’t even open of an evening. Again, we understand that the costs of keeping it open for the minimal guests is not cost effective. However, we would have liked to know before we booked. Luckily, we found a very lovely restaurant (The Office) just over the road. Our friends had been here twice in previous years and therefore know how lovely this hotel used to be. We hope it manages to recover and get back to where it once was.